Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Not opening email links in Microsoft Dynamics 365 (https://crm.dynamics.com)

  • 2 réponses
  • 1 a ce problème
  • 5 vues
  • Dernière réponse par ivanb1

ivanb1
ivanb1
more options

Tested on chrome: working

Tested on IE: working

Tested a "mailto" link (https://www.scottseverance.us/mailto.html) on firefox, it opens up outlook\email app this way.

Tried setting the "Mail" app as the default email application: not working

Refreshed\reset firefox: won't work.

Restarted computer: won't work.

Reinstalled firefox after manually deleting all %appdata% folders related to firefox: still won't work.

Completely obliterated and reinstalled firefox: not working

Tested in Firefox Safe mode: not working

Tested on another profile on the same computer: not working

->Tested on another computer: WORKING

Can anyone help please?

Thank you!

Tested on chrome: working Tested on IE: working Tested a "mailto" link (https://www.scottseverance.us/mailto.html) on firefox, it opens up outlook\email app this way. Tried setting the "Mail" app as the default email application: not working Refreshed\reset firefox: won't work. Restarted computer: won't work. Reinstalled firefox after manually deleting all %appdata% folders related to firefox: still won't work. Completely obliterated and reinstalled firefox: not working Tested in Firefox Safe mode: not working Tested on another profile on the same computer: not working ->Tested on another computer: WORKING Can anyone help please? Thank you!
Captures d’écran jointes

Modifié le par ivanb1

Toutes les réponses (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I'm a little puzzled by your screenshot. When you hover the mailto link it gives you that enormous URL, but only on the computer with the problem, not on the other system? Is that a link to edit the email address, or something else?

ivanb1
ivanb1 Auteur de la question
more options

jscher2000 said

I'm a little puzzled by your screenshot. When you hover the mailto link it gives you that enormous URL, but only on the computer with the problem, not on the other system? Is that a link to edit the email address, or something else?

Greetings,

The URL is the same on all systems, and it's purpose is to open up the email client (outlook) to send an email. This works fine on one system, but not on the other.

Thanks for the input.