Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Unable to Restore Bookmarks. Will not bring up folder to choose file.

  • 4 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par honest30296

more options

I go to Bookmarks, Show All Bookmark, Import and Backup, Restore and click on Choose File. BUT not file show up to choose from. But I can find the Backup file in my users account. I also have a Old Firefox Data file on desktop but it not seeing it either. Firefox just stop when I try to Choose File, Import or Export.

I go to Bookmarks, Show All Bookmark, Import and Backup, Restore and click on Choose File. BUT not file show up to choose from. But I can find the Backup file in my users account. I also have a Old Firefox Data file on desktop but it not seeing it either. Firefox just stop when I try to Choose File, Import or Export.

Toutes les réponses (4)

more options

What files do you see in the bookmarkbackups folder ?

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

I see the folder [C:\Users\Steve\Desktop\Old Firefox Data\g5dx7cb6.default] and the bookmarkbackups folder and the JSONLZ4 files, 16 of them.

Problem is I cannot do a restore as when I click "Choose File" nothing happens. The process just stop and does not display the files to choose from. I have follow the instructions on Firefox with not luck. Also Firefox is not doing a Backup of the Bookmarks either.

Thank you for any help.

more options

Please note I cannot Export or Import files. I try to Import from another browser and and I get the following error.

XML Parsing Error: undefined entity Location: chrome://browser/content/migration/migration.xhtml Line Number 7, Column 1: <window id="migrationWizard" </p>

more options

Does anyone have an idea what to do?