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Bookmarks does not turn blue and i can not bookmark anything

  • 2 réponses
  • 1 a ce problème
  • 8 vues
  • Dernière réponse par cor-el

Daniel Brady
Daniel Brady
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When I push the star button in bookmarks it does not turn blue and I can not bookmark anything

When I push the star button in bookmarks it does not turn blue and I can not bookmark anything

Toutes les réponses (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi Daniel, sorry to hear about this problem. Does the keyboard shortcut Ctrl+D work any better?

Inability to add bookmarks sometimes indicates corruption of a data file. As the first step toward diagnosis, could you let us know what you get when you run the "Verify Integrity" function and whether it improves the situation? That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with: 

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

Note that if errors are reported with "Verify Integrity", close and restart Firefox and retry "Verify Integrity" to see if there are still errors reported.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.