Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Thunderbird account settings not accessible

  • 2 réponses
  • 1 a ce problème
  • 17 vues
  • Dernière réponse par James-A

James-A
James-A
more options

For unknown reasons, T-bird suddenly can't find the user profile's account settings. T-bird is still pointing at the existing default profile. Checking the profile folder using File Explorer, I can see that the account settings are there in the existing default profile, it's just that T-bird can't find it and wants to setup a whole new account. T-bird is also not finding the existing personal file folders either. If the problem is likely that an initiation file is corrupted, I have access to older generations of c: backups and so can recover any settings file that needs replacing. Can you suggest a recovery solution if that's what is needed?

I'm on Thunderbird 68.8.0 (32 bit) running on Windows 8 Thanks!

For unknown reasons, T-bird suddenly can't find the user profile's account settings. T-bird is still pointing at the existing default profile. Checking the profile folder using File Explorer, I can see that the account settings are there in the existing default profile, it's just that T-bird can't find it and wants to setup a whole new account. T-bird is also not finding the existing personal file folders either. If the problem is likely that an initiation file is corrupted, I have access to older generations of c: backups and so can recover any settings file that needs replacing. Can you suggest a recovery solution if that's what is needed? I'm on Thunderbird 68.8.0 (32 bit) running on Windows 8 Thanks!

Solution choisie

Did this happen after a TB update? One way to fix it might be to replace the prefs.js file in the profile with an earlier, uncorrupted version. Use one from a recent backup, or look for pref-1.js, prefs-2.js.... in the profile folder, rename the current file to prefs.js.bak, then rename e.g. prefs-2 to prefs.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Solution choisie

Did this happen after a TB update? One way to fix it might be to replace the prefs.js file in the profile with an earlier, uncorrupted version. Use one from a recent backup, or look for pref-1.js, prefs-2.js.... in the profile folder, rename the current file to prefs.js.bak, then rename e.g. prefs-2 to prefs.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

James-A
James-A Auteur de la question
more options

Thanks so much! Prefs.js was corrupted. Picked up a replacement from backup, then changed the profile name from default as recommended to help prevent this from happening in the future. Cheers, JS