Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Login problems with Firefox to BT email

more options

trying to sign into BT email using Firefix fails with invalid username or password. If I use Edge then I can log into the email OK. This worked yesterday OK. If I use Edge, then I can get into BT email OK, so the password isn't wrong, and a BT support person said that they've had a lot of people recently failing to get into email if they use Firefox, but other browsers are OK.

I can't see this issue reported elsewhere, other than several years ago.

Help...

trying to sign into BT email using Firefix fails with invalid username or password. If I use Edge then I can log into the email OK. This worked yesterday OK. If I use Edge, then I can get into BT email OK, so the password isn't wrong, and a BT support person said that they've had a lot of people recently failing to get into email if they use Firefox, but other browsers are OK. I can't see this issue reported elsewhere, other than several years ago. Help...

Toutes les réponses (1)

more options

It all seems to be working now. I'm not sure where the issue was, Frefox, or Yahoo, but all ok now.