Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

thunderbird

  • 1 réponse
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par Toad-Hall

more options

Hello my hard drive is defective. My data cannot be saved. Thundebird is installed on a new notebook. but i forgot my password i need for help,because i can t get my emails. its a business email adress www.falkenkrone .de it very important for me please help thank you

Hello my hard drive is defective. My data cannot be saved. Thundebird is installed on a new notebook. but i forgot my password i need for help,because i can t get my emails. its a business email adress www.falkenkrone .de it very important for me please help thank you

Solution choisie

A hard drive might fail, but sometimes you can still get access by using it as an external hardrive to extract data. If you cannot retrieve the old profile from the old hard drive as there is no access to hardrive, then you cannot use the old profile on new notebook.

All passwords are created and updated in the webmail account accessed via a browser.

If you cannot remember password, then you need to use the 'forgotten password' link and follow instructions to gain access. Usually, an email will be sent to another email address or text message sent to phone. When creating the account, usually this information is setup in case of this type of situation. Once a new password is setup and you can easily access the webmail account, then you can use that new password in Thunderbird.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

A hard drive might fail, but sometimes you can still get access by using it as an external hardrive to extract data. If you cannot retrieve the old profile from the old hard drive as there is no access to hardrive, then you cannot use the old profile on new notebook.

All passwords are created and updated in the webmail account accessed via a browser.

If you cannot remember password, then you need to use the 'forgotten password' link and follow instructions to gain access. Usually, an email will be sent to another email address or text message sent to phone. When creating the account, usually this information is setup in case of this type of situation. Once a new password is setup and you can easily access the webmail account, then you can use that new password in Thunderbird.