Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I cannot get past the captcha

  • 1 réponse
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par FredMcD

more options

I can't get past the captcha. I have lived in China for a few years and used FF with no problems until recently when a captcha pops up for more and more sites. Problem is that often it doesn't load correctly and shows an error message. If it does load it takes ages. Then I do as required get a green arrow and then another captcha pops up again and again. I have only got past the captcha twice but if I move to another page ,,, up pops another captcha. It is very frustrating and I need to research educational sites and it is proving to be difficult. I use windows 10, it is up to date. Windows defender and have no ad blocker or addons. Do I have to change browsers or is there a way around this, thanks.

I can't get past the captcha. I have lived in China for a few years and used FF with no problems until recently when a captcha pops up for more and more sites. Problem is that often it doesn't load correctly and shows an error message. If it does load it takes ages. Then I do as required get a green arrow and then another captcha pops up again and again. I have only got past the captcha twice but if I move to another page ,,, up pops another captcha. It is very frustrating and I need to research educational sites and it is proving to be difficult. I use windows 10, it is up to date. Windows defender and have no ad blocker or addons. Do I have to change browsers or is there a way around this, thanks.

Toutes les réponses (1)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop