Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Crash Report dialog appears even when Firefox has not crashed

  • 1 réponse
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par cor-el

mjerodriguez
mjerodriguez
more options

Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending.

I'm running a current version of Win 10 and Firefox indicates it is up-to-date.

Thanks for your help!

Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending. I'm running a current version of Win 10 and Firefox indicates it is up-to-date. Thanks for your help!

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You may experience a shutdown hang where Firefox takes too long to close properly and a crash is forced.

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: