Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Cannot download anything using FireFox for Android

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par nostromov

Carla Rogers
Carla Rogers
more options

File downloads through Firefox on Android is not working on my phone. For example, here is a file in an email accessed through FireFox on Android

I tap download and nothing happens. I have used Astro File Manager to search for the file. It is found no where in the file system of the phone.

Is there a way to fix this?

Thank you.

File downloads through Firefox on Android is not working on my phone. For example, here is a file in an email accessed through FireFox on Android <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-12-01-16-08-01-c81e72.png"> I tap download and nothing happens. I have used Astro File Manager to search for the file. It is found no where in the file system of the phone. Is there a way to fix this? Thank you.
Captures d’écran jointes

Toutes les réponses (3)

Carla Rogers
Carla Rogers Auteur de la question
more options

I discovered the downloads work only when connected via wifi. I suspect this has nothing to do with the browser.

I thought there is a way to enable downloads via cellular connection, but I cannot find a setting for that.

nostromov
nostromov
more options

EDIT:

There is a "Download Manager" service on Android (Q, version 10 here):

  • com.android.providers.downloads
  • com.android.providers.downloads.ui

... You can try to clear storage and cache, although pls be careful as I have no idea whether this'll mess with anything in the Downloads folder (possibly "CLEAR STORAGE" may, right - so better to first move whatever needs keeping). Also, before that, there's always Firefox Focus, Firefox Light and other browsers you could install to see where the problem actually lies. :)

Modifié le par nostromov

nostromov
nostromov
more options

^^ Ok, so clearing Storage & cache for Download Manager and Downloads didn't touch any files in the Downloads folder for me, which may not be the case otherwise; you can never know when it'll try to get cute, as far as I'm concerned anyway. xD

Modifié le par nostromov