Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Emails cannot be found with the search function

  • 1 réponse
  • 1 a ce problème
  • 12 vues
  • Dernière réponse par sfhowes

neubd
neubd
more options

We do use Google Workspace including Gmail at work. I use Thunderbird on 'Windows 10. I regularly receive a market report by email. After I deleted the email with the market report it is not possible to find these emails anymore with the search function in the 'trash' or 'all emails' folder. Whether I search for the sender or the subject or any other word the emails will not be found. The emails are still in the folder as I can find them manually scrolling through all emails. I do not have this problems with other emails.

I have installed the account on MS Outlook and had no problem finding the emails. The same online in Gmail.

One special about these emails is that they are send to a group of recipients all in bcc.

We do use Google Workspace including Gmail at work. I use Thunderbird on 'Windows 10. I regularly receive a market report by email. After I deleted the email with the market report it is not possible to find these emails anymore with the search function in the 'trash' or 'all emails' folder. Whether I search for the sender or the subject or any other word the emails will not be found. The emails are still in the folder as I can find them manually scrolling through all emails. I do not have this problems with other emails. I have installed the account on MS Outlook and had no problem finding the emails. The same online in Gmail. One special about these emails is that they are send to a group of recipients all in bcc.

Modifié le par neubd

Toutes les réponses (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you are using Global Search (Ctrl+K) to search, note that some folders such as Trash are excluded. Global Search can be enabled for a folder in the folder Properties (context menu). After enabling it, it's recommended to rebuild the database.

If you know the location of a message, it's better to use Classic Search (Ctrl+Shift+F) to search an account or folder, or Quick Filter Bar (Ctrl+Shift+K) for a single folder.