Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

High memory usage when opening the lock menu

  • 5 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par parodper

more options

Like the title says, when I click the lock icon at the left of the URL the menu appears bugged and firefox starts using all the RAM in the system until I kill the process. This does not happen on Safe Mode.

Like the title says, when I click the lock icon at the left of the URL the menu appears bugged and firefox starts using all the RAM in the system until I kill the process. This does not happen on Safe Mode.

Solution choisie

Found out that the "Refresh Firefox" button doesn't delete bookmarks and history and tried it. For now the problem appears solved. Thanks for the help.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (5)

more options

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

more options

No. Disabled Hardware Acceleration and the problem continues. Also, I don't have any addons.

more options

parodper said

This does not happen on Safe Mode.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Have you tried the default theme?

more options

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

Solution choisie

Found out that the "Refresh Firefox" button doesn't delete bookmarks and history and tried it. For now the problem appears solved. Thanks for the help.