Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Cookies

  • 1 réponse
  • 2 ont ce problème
  • 21 vues
  • Dernière réponse par NoahSUMO

lmcoffee
lmcoffee
more options

Firefox worked beautifully for me to access my banking payments until about 3 weeks ago. Now I am getting the same message from it that caused me to stop using Chrome and Safari. The message is that cookies are blocked. I believe I have enabled cookies in settings although it is not stated in those terms in settings.

Firefox worked beautifully for me to access my banking payments until about 3 weeks ago. Now I am getting the same message from it that caused me to stop using Chrome and Safari. The message is that cookies are blocked. I believe I have enabled cookies in settings although it is not stated in those terms in settings.

Toutes les réponses (1)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Have you tried clearing the cookies and cache? Sometimes corrupted data can get in there and cause issues with a specific site. See this article for how to do that: https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios#w_clear-individual-site-data

We might also need to lower any Tracking Protection settings. This site might be sensitive to that. Try the steps in this article to do that for this specific site: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-ios#w_turn-tracking-protection-off-for-specific-websites-only

Also it might help to know which banking site you're having this problem with. We might be able to see if this site frequently causes login issues for others on different browsers since you mentioned it stopped working on both Chrome & Safari, which is highly strange.