Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Dashlane -- Keep Me Logged In Not Working

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par artmasson

artmasson
artmasson
more options

I'm running Firefox 84.0.2 and Dashlane 6.2051.2. Each time I exit and launch Firefox I must re-enter my Dashlane Master Password. Checking the box to "Keep Me Logged In for 14 Days" is not working. I have the same problem with both the new Web based Dashlane extension and the older Desktop Windows based extension. I do not have this problem with Microsoft Edge or Internet Explorer. Not sure if this is a Dashlane or Firefox problem....

I'm running Firefox 84.0.2 and Dashlane 6.2051.2. Each time I exit and launch Firefox I must re-enter my Dashlane Master Password. Checking the box to "Keep Me Logged In for 14 Days" is not working. I have the same problem with both the new Web based Dashlane extension and the older Desktop Windows based extension. I do not have this problem with Microsoft Edge or Internet Explorer. Not sure if this is a Dashlane or Firefox problem....

Modifié le par artmasson

Solution choisie

cor-el ==>Thanks for the suggestions.

I've just re-installed Firefox 84.0.2 with a new profile and imported/synced all my information... This new instance now keeps me logged into Dashlane when I exit and relaunch. No idea what the problem was previously but now I'm ok.

Previous Response.... I did not knowingly create a user.js file. Should I delete it? "Delete cookies and site data when Firefox is closed" is not selected. "www.dashlane.com" is already an exception to cookies and site data. Any additional ideas/suggestions much appreciated!

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I notice you have a user.js file to initialize prefs each time you start Firefox: UserJS.exists: TRUE.

Did you create this file yourself ?

Detail like websites remembering you (log you in automatically) is stored in a cookie.

You can use these steps to make a website recognize and remember you:

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" keeps cookies with an allow exception
  • using "Clear history when Firefox closes" to clear cookies clears all cookies including cookies with an allow exception you may want to keep
  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions/Permissions"
artmasson
artmasson Auteur de la question
more options

Solution choisie

cor-el ==>Thanks for the suggestions.

I've just re-installed Firefox 84.0.2 with a new profile and imported/synced all my information... This new instance now keeps me logged into Dashlane when I exit and relaunch. No idea what the problem was previously but now I'm ok.

Previous Response.... I did not knowingly create a user.js file. Should I delete it? "Delete cookies and site data when Firefox is closed" is not selected. "www.dashlane.com" is already an exception to cookies and site data. Any additional ideas/suggestions much appreciated!

Modifié le par artmasson