Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Interaction of email alias and Reply/Reply-All

  • 1 réponse
  • 1 a ce problème
  • 15 vues
  • Dernière réponse par Alan Mead

more options

I'm having trouble having my second email address cc'd when I reply-all.

For historical reasons my main email is like bob2@domain.org but I like to use bob@domain.org, so we set up "bob@domain.org" as alias and I set up TB as:

Account name: bob@domain.org Your name: Bob Foobar Email Address: bob2@domain.org Reply-to Address: bob@domain.org

If I send an email to some addresses, and they reply, TB offers my a Reply (if there's one correspondent) or else Reply-All that goes to bob@domain.org and does not include bob2@domain.org. That's perfect.

But replies from people using Yahoo and Gmail trigger TB to offer Reply-All, even if there's one recipient, and my bob@domain.org is included in the reply-all.

So, if I email Abe@yahoo.com, and Abe replies; TB then allows me to click Reply-All and the reply goes to Abe@yahoo.com and bob@domain.org. That's semi-manageable when I'm corresponding with one person, but when I'm corresponding with a group, I need to reply-all and I often forget to delete my own email and get a copy, which is confusing to people and annoying to me. It's annoying enough to want to change my email to avoid this issue, but this is happening on a fresh install of the latest TB on a and Windows 10. I didn't have this issue yesterday with a recent version of TB on a W7 computer. I think I solved this years ago on my old computer, but I cannot recall how. I noticed this issue because I replied to a group and accidentally included myself today, wheras I had not done so earlier this week with my old TB.

I notice that if I view source that the replies that work fine (do not add in my email alias) include the Reply-All header and those that trigger the bad behavior do not include it (that's the source of the reply to my email). But I cannot tell Yahoo and Gmail to change things. Either there's something I need to do to get them to include that header, or I need to configure TB to be more robust about this issue.

Here's what I have done (none of which have helped): 1. Set the reply-all (as shown above) 2. Done 60 minutes of reading and googling about this issue 3. Managed identities, edited the identity, and under Private Data added bob*@domain.org to "Reply from this identity when delivery headers match" 4. Added myself to contacts as bob@domain.org with bob2@domain.org as an alternative email. 5. Changed the "Description" of the outgoing SMTP settings to "<Bob Foo> bob@domain.org" 6. Changed the "Description" of the outgoing SMTP settings to "bob@domain.org" 7. Changed the "Description" of the outgoing SMTP settings to "bob2@domain.org" 8. Looked for a "Smart Reply" button (I don't see one)

I'm having trouble having my second email address cc'd when I reply-all. For historical reasons my main email is like bob2@domain.org but I like to use bob@domain.org, so we set up "bob@domain.org" as alias and I set up TB as: Account name: bob@domain.org Your name: Bob Foobar Email Address: bob2@domain.org Reply-to Address: bob@domain.org If I send an email to some addresses, and they reply, TB offers my a Reply (if there's one correspondent) or else Reply-All that goes to bob@domain.org and does not include bob2@domain.org. That's perfect. But replies from people using Yahoo and Gmail trigger TB to offer Reply-All, even if there's one recipient, and my bob@domain.org is included in the reply-all. So, if I email Abe@yahoo.com, and Abe replies; TB then allows me to click Reply-All and the reply goes to Abe@yahoo.com and bob@domain.org. That's semi-manageable when I'm corresponding with one person, but when I'm corresponding with a group, I need to reply-all and I often forget to delete my own email and get a copy, which is confusing to people and annoying to me. It's annoying enough to want to change my email to avoid this issue, but this is happening on a fresh install of the latest TB on a and Windows 10. I didn't have this issue yesterday with a recent version of TB on a W7 computer. I think I solved this years ago on my old computer, but I cannot recall how. I noticed this issue because I replied to a group and accidentally included myself today, wheras I had not done so earlier this week with my old TB. I notice that if I view source that the replies that work fine (do not add in my email alias) include the Reply-All header and those that trigger the bad behavior do not include it (that's the source of the reply to my email). But I cannot tell Yahoo and Gmail to change things. Either there's something I need to do to get them to include that header, or I need to configure TB to be more robust about this issue. Here's what I have done (none of which have helped): 1. Set the reply-all (as shown above) 2. Done 60 minutes of reading and googling about this issue 3. Managed identities, edited the identity, and under Private Data added bob*@domain.org to "Reply from this identity when delivery headers match" 4. Added myself to contacts as bob@domain.org with bob2@domain.org as an alternative email. 5. Changed the "Description" of the outgoing SMTP settings to "<Bob Foo> bob@domain.org" 6. Changed the "Description" of the outgoing SMTP settings to "bob@domain.org" 7. Changed the "Description" of the outgoing SMTP settings to "bob2@domain.org" 8. Looked for a "Smart Reply" button (I don't see one)

Solution choisie

Alan Mead said

I set up TB as: Account name: bob@domain.org Your name: Bob Foobar Email Address: bob2@domain.org Reply-to Address: bob@domain.org

I may have solved this. Looks like changing my email above to bob@domain.org fixes the issue.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

Alan Mead said

I set up TB as: Account name: bob@domain.org Your name: Bob Foobar Email Address: bob2@domain.org Reply-to Address: bob@domain.org

I may have solved this. Looks like changing my email above to bob@domain.org fixes the issue.