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Can't complete two-step authentication enabling process

  • 1 réponse
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  • Dernière réponse par dimithrandir

dimithrandir
dimithrandir
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I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none of them applies to my case, so I started another one.

When I try to enable 2SA, there are seemingly no problems. When I scan the QR code and enter the 6-digit security code, I don't get the "invalid two-step authentication code" message. I do get the 8 10-digit recovery codes. After I enter one of them I get a prompt saying "Two-step authentication enabled" (see attachment), but nothing else happens. It seems like the process is stuck here and isn't completed.

I have tried setting 2SA from my profile settings (https://accounts.firefox.com/settings) too, but when I logout and login again, it says Not Set.

I wouldn't normally use 2SA at all if it hasn't been made mandatory for logging into Add-ons (addons.mozilla.org). Now, I'm locked out of my Add-ons account and can't access my extensions!

I have a problem with enabling two-step authentication for my Mozilla account. There have been several questions regarding issues with two-step authentication, but none of them applies to my case, so I started another one. When I try to enable 2SA, there are seemingly no problems. When I scan the QR code and enter the 6-digit security code, I '''don't''' get the "invalid two-step authentication code" message. I do get the 8 10-digit recovery codes. After I enter one of them I get a prompt saying "Two-step authentication enabled" (see attachment), but nothing else happens. It seems like the process is stuck here and isn't completed. I have tried setting 2SA from my profile settings (https://accounts.firefox.com/settings) too, but when I logout and login again, it says '''Not Set'''. I wouldn't normally use 2SA at all if it hasn't been made mandatory for logging into Add-ons (addons.mozilla.org). Now, I'm locked out of my Add-ons account and can't access my extensions!
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Modifié le par dimithrandir

Solution choisie

So apparently, my computer's clock was two minutes late or so. After setting the correct time, I was able to complete the process.

It was really strange because no warning whatsoever was given on this issue, and the form even notified me that the process has been completed. This might cause problems for many users in future if left unchanged.

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dimithrandir
dimithrandir Auteur de la question
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Solution choisie

So apparently, my computer's clock was two minutes late or so. After setting the correct time, I was able to complete the process.

It was really strange because no warning whatsoever was given on this issue, and the form even notified me that the process has been completed. This might cause problems for many users in future if left unchanged.