Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Cache is not clearing

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par FredMcD

more options

Settings are checked to clear cache and cookies however the cache rarely clears - the cookies will clear upon selection of the "clear data" in FF preferences but only the cookies actually clear. This is with version 89.0. Previously everything cleared with one click. I now have to clear the cache manually - with another click to the cache specifically even though it is checked to clear along with the cookies. Is this a bug?

Please advise as to why this is happening and how to correct it so cache and cookies obey the settings in preferences. Thank you!

Settings are checked to clear cache and cookies however the cache rarely clears - the cookies will clear upon selection of the "clear data" in FF preferences but only the cookies actually clear. This is with version 89.0. Previously everything cleared with one click. I now have to clear the cache manually - with another click to the cache specifically even though it is checked to clear along with the cookies. Is this a bug? Please advise as to why this is happening and how to correct it so cache and cookies obey the settings in preferences. Thank you!

Toutes les réponses (2)

more options

Just to be sure: you aren't using permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History) ?

more options

If the above does not help,

Location of the cache/cache2 folder; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above and remove the folder.