Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Google Services not working - have cleared cache and cookies

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

more options

For the past few days I have been having problems accessing google services. Sometimes gmail will load for me but then later on I will get this message "The site at https://mail.google.com/mail/u/0/#inbox has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected." After which it is impossible for me to access gmail.

Furthermore, google search also will not work for me. I cannot search from the address bar or when I go to the google website. As well as this I cannot search on YouTube.

I have tried clearing my cookies and cache multiple times as suggested by most posts. This has not fixed the issue.

Any help would be much appreciated as I use these websites very often and this is really an issue for me.

For the past few days I have been having problems accessing google services. Sometimes gmail will load for me but then later on I will get this message "The site at https://mail.google.com/mail/u/0/#inbox has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected." After which it is impossible for me to access gmail. Furthermore, google search also will not work for me. I cannot search from the address bar or when I go to the google website. As well as this I cannot search on YouTube. I have tried clearing my cookies and cache multiple times as suggested by most posts. This has not fixed the issue. Any help would be much appreciated as I use these websites very often and this is really an issue for me.

Toutes les réponses (2)

more options

Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings

more options

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":