Upgrade to Version 92 has stalled out the browser.
My Firefox browser installed Version 92 yesterday, and since then I haven't been able to access any websites, either using bookmarks or by typing the address into the address bar. I uninstalled and reinstalled the browser this morning and it still won't work. Refreshed, as well. The mouse pointer just keeps spinning but nothing happens. Windows 10,
Solution choisie
If the above does not help, Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
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Anything has been uninstalled recently?
- Enter this link: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
- From the section Visual Studio 2015, 2017 and 2019 download the following executable file: vc_redist.x64.exe
- Install this file
- Restart the computer and run Firefox
Solution choisie
If the above does not help, Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017 and 2019":
- https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
- https://aka.ms/vs/16/release/vc_redist.x64.exe
- https://aka.ms/vs/16/release/vc_redist.x86.exe
You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.