Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Recovery Key

  • 1 réponse
  • 1 a ce problème
  • 13 vues
  • Dernière réponse par cor-el

LiamThom96
LiamThom96
more options

I recently set up Firefox Recovery Keys knowing that I was formatting my PC. I am logged into my Firefox account on my laptop and have forgotten my password. Using Firefox Sync and Google Authenticator, I can log into Firefox on my Android.

I am trying to log into Firefox on my PC now, and have forgotten my password, and now none of the Recovery Keys I was given by Firefox are working (I am correct in saying these keys are 10 digits long, and you are given multiple keys when setting up the Recovery Keys?).

I cannot reset my password and lose all of my generated logins. Is there any other way to log into Firefox on desktop, say using google authentication or sync like android?

I recently set up Firefox Recovery Keys knowing that I was formatting my PC. I am logged into my Firefox account on my laptop and have forgotten my password. Using Firefox Sync and Google Authenticator, I can log into Firefox on my Android. I am trying to log into Firefox on my PC now, and have forgotten my password, and now none of the Recovery Keys I was given by Firefox are working (I am correct in saying these keys are 10 digits long, and you are given multiple keys when setting up the Recovery Keys?). I cannot reset my password and lose all of my generated logins. Is there any other way to log into Firefox on desktop, say using google authentication or sync like android?

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A recovery key that you can use instead of the password is a 32 character string.

A 10 character string would be a recovery code that you can use instead of a 6 digit TOTP code for 2FA generated by an app on a mobile device, so make sure you do not confuse the two.