Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Moving Tbird Profile folder - Tbird fails to see Profile on new PC

  • 1 réponse
  • 1 a ce problème
  • 21 vues
  • Dernière réponse par David12846

David12846
David12846
more options

To move my Thunderbird Profile to a new computer (Windows 7 to Windows 10 Pro), I used the instructions at: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer#thunderbird:win7:tb91

I followed the instructions exactly. After pasting my profile, I opened Thunderbird. it is telling me "Your Thunderbird profile can not be loaded. It may be missing or inaccessible".

BEFORE I moved my profile to the new computer, the profile on the new computer has 2 files with random characters. AFTER moving the profile from the old to the new computer, the new computer had 4 files with random numbers in the profile folder. The file I copied on the old computer was the "Profile" folder. When pasting, the new computer did not ask if I wanted to replace the folder. After pasting, I opened Thunberbird and got the error shown above.

I decided to delete the Profile folder on the new computer. I then pasted the profile folder from my old computer. The profile folder on the new computer shows the 2 files with random numbers. I still got the error shown above when I opened Thunderbird.

David

To move my Thunderbird Profile to a new computer (Windows 7 to Windows 10 Pro), I used the instructions at: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer#thunderbird:win7:tb91 I followed the instructions exactly. After pasting my profile, I opened Thunderbird. it is telling me "''Your Thunderbird profile can not be loaded. It may be missing or inaccessible''". BEFORE I moved my profile to the new computer, the profile on the new computer has 2 files with random characters. AFTER moving the profile from the old to the new computer, the new computer had 4 files with random numbers in the profile folder. The file I copied on the old computer was the "'''Profile'''" folder. When pasting, the new computer did not ask if I wanted to replace the folder. After pasting, I opened Thunberbird and got the error shown above. I decided to delete the Profile folder on the new computer. I then pasted the profile folder from my old computer. The profile folder on the new computer shows the 2 files with random numbers. I still got the error shown above when I opened Thunderbird. David

Toutes les réponses (1)

David12846
David12846 Auteur de la question
more options

I found my problem. I was copying the profile folder and not the Tunderbird folder.