Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

can't send email -

  • 4 réponses
  • 1 a ce problème
  • 48 vues
  • Dernière réponse par 3lrpromo

3lrpromo
3lrpromo
more options

I suddenly can't send email. Error is "check outgoing server SMTP setttings". These have not changed. running version 91.3.2. Current port is 465 Security :SSL/TLS

ISP is Optus. The only check they were interested in was, can I send from Optus webmail - which I can.

Grateful for any suggestions.

Thanks

I suddenly can't send email. Error is "check outgoing server SMTP setttings". These have not changed. running version 91.3.2. Current port is 465 Security :SSL/TLS ISP is Optus. The only check they were interested in was, can I send from Optus webmail - which I can. Grateful for any suggestions. Thanks

Toutes les réponses (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I find references that suggest Optus supports secure connections, such as SSL/TLS on 465, but the Optus site doesn't mention them. They only recommend mail.optusnet.com.au on 587 (or possibly 25), connection security = none, authentication = password, transmitted insecurely, User Name = email address.

If SSL/TLS on 465 worked before, a TB update might be incompatible with an antivirus app, especially if the AV app is scanning the TB profile folder. What is the AV and its mail settings?

3lrpromo
3lrpromo Auteur de la question
more options

Thanks for your response. I’m running Norton - where would I look for the mail settings ?

sfhowes
sfhowes
  • Top 10 Contributor
more options

Add the TB profile folder as an exclusion:

https://support.norton.com/sp/en/ca/home/current/solutions/v3672136

Help/More Troubleshooting, about:profiles, to see the profile folder location.

3lrpromo
3lrpromo Auteur de la question
more options

Hi I have two email accounts in my TB, they both sit in the same profile folder. Its only the Optus one that I can't send from. That would suggest the AV isn't the issue?

I just tried port 25 - all good.

Thanks for your help !!!!