Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Lost access to primary email, but can access secondary email - Firefox Login

  • 6 réponses
  • 2 ont ce problème
  • 7 vues
  • Dernière réponse par cor-el

more options

MY ORIGINAL ACCOUNT EMAIL IS NO LONGER AVAILABLE. WHEN I TRY TO LOG IN ON A NEW COMPUTER FIREFOX SENDS A CODE TO AN EMAIL ADDRESS THAT I CAN NOT ACCESS. HOW DO I GET THE CODE SENT TO MY SECONDARY EMAIL?

MY ORIGINAL ACCOUNT EMAIL IS NO LONGER AVAILABLE. WHEN I TRY TO LOG IN ON A NEW COMPUTER FIREFOX SENDS A CODE TO AN EMAIL ADDRESS THAT I CAN NOT ACCESS. HOW DO I GET THE CODE SENT TO MY SECONDARY EMAIL?

Toutes les réponses (6)

more options

Dropa, Yes you are correct.

more options

If you no longer have access to the primary email address then your only option is to create a new Firefox Account with an email address you can confirm.

more options

cor-el, what is the purpose to have a secondary Email address for?

more options

You can add a second email address and confirm this address. Once it has been confirmed, you can make the second email address your primary email address.

more options

cor-el, herein lies the problem. When I try to sign in Firefox sends an Email to my NON existent Email so I can log in. I don't have access to that account.

more options

You should have made the secondary email the primary email address when you still had access to the access to the primary email address or at least made sure that the secondary email had been confirmed (not sure if that would work).