Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Thunderbird v102.1.0 Won't save passwords

fpuckett
fpuckett
more options

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?

I recently installed version 102 and I am having an issue with password manager. I need to enter my password each time I want to check my email. If I check the box for password manager to save the password, I get the incorrect password error message. If I enter my password but do not check the save password box, I can retrieve my email. If I leave Thunderbird open I can retrieve email without reentering my password. If I exit Thunderbird, restart and retrieve my email, it asks me to enter my password again. I looked in security settings - My saved password box is empty and I can not add any accounts to it. I have tried deleting key3.db, cert8.db, logins.json to no avail. Any ideas?

Solution choisie

I tried deleting the file secmod.db I saw in another post and it works now.

Lire cette réponse dans son contexte 👍 11

Toutes les réponses (7)

DJ_Ralf
DJ_Ralf
more options

Please try to disable HW-acceleration

see also: https://support.mozilla.org/en-US/questions/1383741

Modifié le par DJ_Ralf

fpuckett
fpuckett Auteur de la question
more options

Thanks for the reply. I made the change in settings but it did not help. I still get the incorrect password message if I check the box for password manager to save the password.

fpuckett
fpuckett Auteur de la question
more options

I tried starting in safe mode thunderbird -safe-mode and click troubleshooting mode and it works. Passwords are save in password list. But when I restart in normal mode, the problem happens.

fpuckett
fpuckett Auteur de la question
more options

Solution choisie

I tried deleting the file secmod.db I saw in another post and it works now.

dmitriy.shremzer
dmitriy.shremzer
more options

102.4.0 where is file secmod.db?

Anton Shcherbinin
Anton Shcherbinin
more options

dmitriy.shremzer said
102.4.0 where is file secmod.db?

It is in your profile directory. To find your profile directory, select menu Help -> More Troubleshooting Information In the new Thunderbird tab that appears, in the Application Basics section, find Profile Folder and click Open Folder button next to it.

Anton Shcherbinin
Anton Shcherbinin
more options

fpuckett said
I tried deleting the file secmod.db I saw in another post and it works now.

I installed Thunderbird Version 102.6.1, Build ID 20221219215418 and had the same problem. Removing cert8.db, key3.db, then additionally cert9.db, key4.db didn't help. Removing secmod.db did help, thanks a lot.