Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Can't receive emails from particular sender

  • 7 réponses
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par david

more options

Hello,

I can receive all emails normally, however there is one sender/particular email address that I cannot receive emails from. I have been shown proof that the sender has the correct email address and has sent numerous emails. I have added the email into my address book in hopes that it would show thunderbird that it is a familiar address or safe sender. I don't have any issues with any other sender, just this one.

Is there anything I can do on my end to allow this email through or is there a reason why I can't receive emails from this one sender?

Thank you

Hello, I can receive all emails normally, however there is one sender/particular email address that I cannot receive emails from. I have been shown proof that the sender has the correct email address and has sent numerous emails. I have added the email into my address book in hopes that it would show thunderbird that it is a familiar address or safe sender. I don't have any issues with any other sender, just this one. Is there anything I can do on my end to allow this email through or is there a reason why I can't receive emails from this one sender? Thank you

Toutes les réponses (7)

more options

Does the email show up at your online access site? Have you seen a copy of a failed email to confirm that the email address in the failed email was correct? Does the sender receive message that mail could not be delivered? If the message is not reaching your server, then there's nothing you can do.

more options

Meant to reply to above comment from David

Modifié le par celena1

more options

For your online site, it is usually the domain name component for your email id. For example, if you have a gmail email address, the corresponding website is gmail.com.

more options

david said

Does the email show up at your online access site? Have you seen a copy of a failed email to confirm that the email address in the failed email was correct? Does the sender receive message that mail could not be delivered? If the message is not reaching your server, then there's nothing you can do.

I'm not sure what the online access site is, so I haven't checked there. How would I access that? The email address was correct and it looks as though it went through. I haven't heard that they were receiving error messages. It is a "no-reply" type email used to send invoices and statements.

more options

I responded earlier, but a moderator must approve when a website is mentioned. So, until that gets approved, your email is administered by an online website, probably where you signed up for the email account.

more options
It is a company email, it doesn't end like a gmail account would. It ends with the company name, if I look it up like one would with a gmail account I am just brought to our company website.

david said

For your online site, it is usually the domain name component for your email id. For example, if you have a gmail email address, the corresponding website is gmail.com.
more options

Some company websites have a login facility. Also, since yours is a company id, there is the possibility that the sender's email host is blocking it.