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Firfox 105.01 is down and it's not possible to start

  • 2 réponses
  • 0 a ce problème
  • 6 vues
  • Dernière réponse par silke.lubich

silke.lubich
silke.lubich
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Hello, I need help, it is not possible to open Firefox. After opening, the window closes itself again, a new profile was created, but the problem is still there. I am very unhappy about this. I didn't load a new extension, didn't use new antivirus software. Firefox has already been uninstalled and reinstalled. The problem is not solved. I've also cleaned Firefox a few times, but the problem still persists. There are no crash reports as Firefox just closes and doesn't crash. I can start safe mode. I am sending the Troubleshooting information.

Thanks for your help, Firefox is the best browser! Greetings Silke

Hello, I need help, it is not possible to open Firefox. After opening, the window closes itself again, a new profile was created, but the problem is still there. I am very unhappy about this. I didn't load a new extension, didn't use new antivirus software. Firefox has already been uninstalled and reinstalled. The problem is not solved. I've also cleaned Firefox a few times, but the problem still persists. There are no crash reports as Firefox just closes and doesn't crash. I can start safe mode. I am sending the Troubleshooting information. Thanks for your help, Firefox is the best browser! Greetings Silke

Solution choisie

Thank you very much, now it seems to work, it was probably due to an extension, but now I know how to solve the problem, thank you very much and have a nice weekend :-) Greetings Silke

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Toutes les réponses (2)

Terry
Terry
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Hello. Have a look at these articles to see what the causes of your problem may be. In particular, there is a section in the first article about the problem not occurring in troubleshoot mode.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)

silke.lubich
silke.lubich Auteur de la question
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Solution choisie

Thank you very much, now it seems to work, it was probably due to an extension, but now I know how to solve the problem, thank you very much and have a nice weekend :-) Greetings Silke