Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Messages from Sent disappeared when trying to create a filter

more options

I think I did these steps: 1) Selected a message in Inbox (in the top account, it's Pop3, not IMAP, all other accounts are also Pop3) 2) opened that message (it was on other tab) 3) Messages/Create Filter from Message ... 4) Choose Folder ... (for auto moving messages from that sender there) 5) Run Now

The result: 1) All messages from Sent folder are gone and the Filter wasn't created. 2) All new mails do appear in Sent, but the old ones are still gone. 3) I'm not sure how that happened, but I'm sure that I would NEVER delete messages in Sent folder manually (since it's the main reason why I'm using Thunderbird - I want to keep all Sent messages from all accounts in one place). 4) Sent items from other accounts did not disappear (it would be a disaster).

Maybe it has nothing to do with the Filter, maybe somehow those messages were automatically deleted by some maintenance? But yesterday all messages in Sent were still there. Maybe it was deleted by Thunderbird update? (don't remember when, maybe the update was yesterday)

I think I did these steps: 1) Selected a message in Inbox (in the top account, it's Pop3, not IMAP, all other accounts are also Pop3) 2) opened that message (it was on other tab) 3) Messages/Create Filter from Message ... 4) Choose Folder ... (for auto moving messages from that sender there) 5) Run Now The result: 1) All messages from Sent folder are gone and the Filter wasn't created. 2) All new mails do appear in Sent, but the old ones are still gone. 3) I'm not sure how that happened, but I'm sure that I would NEVER delete messages in Sent folder manually (since it's the main reason why I'm using Thunderbird - I want to keep all Sent messages from all accounts in one place). 4) Sent items from other accounts did not disappear (it would be a disaster). Maybe it has nothing to do with the Filter, maybe somehow those messages were automatically deleted by some maintenance? But yesterday all messages in Sent were still there. Maybe it was deleted by Thunderbird update? (don't remember when, maybe the update was yesterday)

Toutes les réponses (1)

more options

Ok, just found my lost messages from Sent folder. They were in other folder (some custom folder), which I created for other messages. I guess somehow I moved all of them to a recent folder (since that was the folder I was moving messages to with Filters).