Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

inbox shows empty but is not. Searching for messages in the inbox gives null result.

  • 3 réponses
  • 3 ont ce problème
  • 1 vue
  • Dernière réponse par paulb4real

paulb4real
paulb4real
more options

A couple days ago, TBird suddenly stopped showing new messages. I've confirmed the messages are there on browser-based email clients and through the mail-app on my phone. I've sent test messages successfully.

I've repaired the folder, deleted .msf files, several json files, and tried re-installing the account.

Interesting behavior: In the ImapMail/account-folder/ there is a file called INBOX.msf Every time I restart Thunderbird, I get a duplicate copy: INBOX-1.msf, INBOX-2.msf, INBOX-3.msf, ....

If the right path forward is uninstalling and re-installing Thunderbird, then please include instructions on "migrating" from TB to TB.

A couple days ago, TBird suddenly stopped showing new messages. I've confirmed the messages are there on browser-based email clients and through the mail-app on my phone. I've sent test messages successfully. I've repaired the folder, deleted .msf files, several json files, and tried re-installing the account. Interesting behavior: In the ImapMail/account-folder/ there is a file called INBOX.msf Every time I restart Thunderbird, I get a duplicate copy: INBOX-1.msf, INBOX-2.msf, INBOX-3.msf, .... If the right path forward is uninstalling and re-installing Thunderbird, then please include instructions on "migrating" from TB to TB.

Toutes les réponses (3)

paulb4real
paulb4real Auteur de la question
more options

3 more data points to add to this:

1) I've uninstalled Thunderbird, removed all local data from Library, reinstalled and relaunched. Same behavior. Screenshot shows multiple incarnations of the INBOX-N.msf file. Each restart of Thunderbird generates a new one.

2) When I ask the client to "Get messages", it goes through the login process (as it does when starting) but it does not generate a new INBOX-N.msf file.

3) When sending a message: Message gets sent; copy saved to "Sent-folder" on server. Thunderbird gets stuck, however, at 100% progress mark. I've confirmed that the message is saved on the server, but Thunderbird is stuck anyway on the "copying message to Sent folder..." window. Closing the window and "Discarding changes" gets it unstuck.

Modifié le par paulb4real

BobG
BobG
more options

I have this issue - did you find resolution?

paulb4real
paulb4real Auteur de la question
more options

BogG,

The problem has resolved. It resolved itself. I'm using Thunderbird to connect to an Outlook Server. I suspect an "upgrade" to Outlook left it incompatible with Thunderbird. The problem went away in a few days.

Sorry that's not more definitive. Good luck.