We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Windows Firefox won't sync with Android and vice versa no matter what

  • 4 réponses
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par Michele

GoldenSW
GoldenSW
more options

The title pretty much sums it up. I even tried drastic measures such as logging out then completely uninstalling Firefox and removing any leftover data on both platforms. After reinstalling and connecting to the Firefox account they will sync with previous data but any new data I add on Windows won't show up on Android and vice versa. I also obviously tried forcing a sync manually... I really wish I didn't have to switch to another password manager any help would be greatly appreciated! :)

The title pretty much sums it up. I even tried drastic measures such as logging out then completely uninstalling Firefox and removing any leftover data on both platforms. After reinstalling and connecting to the Firefox account they will sync with previous data but any new data I add on Windows won't show up on Android and vice versa. I also obviously tried forcing a sync manually... I really wish I didn't have to switch to another password manager any help would be greatly appreciated! :)

Solution choisie

What worked in the end was logging out of both devices, uninstalling and removing all leftover data then reinstalling and syncing Firefox on Android first and Windows second. I don't know why this worked and correlation doesn't always imply causation but now data syncs exactly as before. Thank you for the suggestions!

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (4)

GoldenSW
GoldenSW Auteur de la question
more options

I will try modifying a stored login, press sync and wait an hour or two since I didn't try that after I did the fresh installs. It definitely didn't work regardless of time before. I remember changing a password and it didn't sync on Android even after a week.

Modifié le par GoldenSW

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

GoldenSW said
I remember changing a password and it didn't sync on Android even after a week.

Did you do this?! https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

GoldenSW
GoldenSW Auteur de la question
more options

Solution choisie

What worked in the end was logging out of both devices, uninstalling and removing all leftover data then reinstalling and syncing Firefox on Android first and Windows second. I don't know why this worked and correlation doesn't always imply causation but now data syncs exactly as before. Thank you for the suggestions!

Modifié le par GoldenSW

Michele
Michele
more options

Hi, Having same problem as Golden SW: unable to sync Windows 11 and android 13. It should NOT be this hard!! @mozilla twitter.com. This becomes super tiring. I have used mozilla Firefox since its inception, and l swear it's harder to use..

What is meant by 'left over' data? Thx for any info.

Mishu