Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My Firefox updated automatically and now all my passwods are GONE!

  • 1 réponse
  • 0 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

ezaborchardt
ezaborchardt
more options

My Firefox browser updated to the newest version automatically, and now ALL my passwords are gone! I've tried looking for answers in this forum, which seems to be all directed to programmers. I'm not a programmer, and don't understand about "running files". Here's what I've done: 1) %APPDATA%\Mozilla\Firefox\Profiles\ 2) found the folder - Profiles-99a2cfwo.default 

    a) login - only TWO logins are saved
    b) login.json - only TWO logins are saved
    c) login.backup - only TWO logins are saved
    c) login.json.corrupt - it doesn't open
    e) Key4 - my computer doesn't allow me to open "system files" type .bd

3) I've also gone to about:logins and only saw TWO saved logins 4) Tried to export the csv file. The same, only TWO logins saved

I've used Firefox for YEARS, so needless to say I had dozens of logins saved there. Please help me to get it back.

My Firefox browser updated to the newest version automatically, and now ALL my passwords are gone! I've tried looking for answers in this forum, which seems to be all directed to programmers. I'm not a programmer, and don't understand about "running files". Here's what I've done: 1) %APPDATA%\Mozilla\Firefox\Profiles\ 2) found the folder - Profiles-99a2cfwo.default a) login - only TWO logins are saved b) login.json - only TWO logins are saved c) login.backup - only TWO logins are saved c) login.json.corrupt - it doesn't open e) Key4 - my computer doesn't allow me to open "system files" type .bd 3) I've also gone to about:logins and only saw TWO saved logins 4) Tried to export the csv file. The same, only TWO logins saved I've used Firefox for YEARS, so needless to say I had dozens of logins saved there. Please help me to get it back.

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check this article?

You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.

Note that key4.db is a binary file (SQLite database) that stores the encryption key.

You can look a utility to browse System Restore points to see if you can locate a matching logins.json and key4.db