Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Problem withs sync

  • 8 réponses
  • 0 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

more options

hello

I just lost all my data on account of Firefox , after log in i dont have any passwords/history and all my bookmarks. Please can You help me ?

Thank You

Regards Cezary Salata

hello I just lost all my data on account of Firefox , after log in i dont have any passwords/history and all my bookmarks. Please can You help me ? Thank You Regards Cezary Salata

Toutes les réponses (8)

more options

Did you change password recently?

more options

Yes i changed it today

more options

There should be the warning that this process wipes out your data. Please read Reset your Mozilla account password with Recovery Keys.

Firefox accounts uses your password to encrypt your data (such as bookmarks and passwords) for extra security. When you forget your password and have to reset it, this data could be erased. To prevent this from happening, generate your unique account recovery key before resetting your password.

more options

You can restore your bookmarks from backup. See Restore bookmarks from backup or move them to another computer.

more options

ok so there is no chance to recovery i didn't have any warnings ... or i missed them ..

the funny thing is that i created this profile a year ago to avoid data loss situation... :D

Thank You anyway !

more options

Do you still have an old profile or have other devices connected to Sync with your personal data ?

more options

Yes i use old profile on the same device but I had to change password.

more options

Changing the password for the Sync account only clears data on the Sync server, it shouldn't affect data stored locally in the profile folder unless you mean resetting the Primary Password.

You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.