Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Accessing Media on Ancestry

more options

I'm having trouble with Ancestry media. I cannot add media files to Ancestry. I get the buffer. Something is blocking me. This works fine with Chrome however but I prefer Firefox. Ancestry help was obviously no help. Do you think it might be "Pocket" I think this was happening prior to my using Pocket.

I'm having trouble with Ancestry media. I cannot add media files to Ancestry. I get the buffer. Something is blocking me. This works fine with Chrome however but I prefer Firefox. Ancestry help was obviously no help. Do you think it might be "Pocket" I think this was happening prior to my using Pocket.

Toutes les réponses (1)

more options

I don't think I have the ability to test this problem myself, but I have a guess...

Firefox recently rolled out "Total Cookie Protection" to more users. This limits how sites can use "third party" or "cross-site" cookies, meaning cookies from different websites than the one you see in the address bar. Many sites pass you back and forth between different servers either during login or for part of their services. In those cases, you might be able to submit a form successfully on one page and then the next page says you are not logged in or access is denied -- because the cookie that proves you signed in is not shared the way it was before.

You can make exceptions to this feature when needed (for each server that you visit as part of the process of using this company's services). More info in the following articles:

Any difference?