Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Retrying Save As Web Page, Complete does not retry all files

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Jidis Safi

rs.holmes
rs.holmes
more options

Using 118.0.1 (64-bit) under Linux Mint 21.2.

Apparent bug: Retrying failed "Web Page, Complete" case of "Save Page As..." does not retry downloading files.

  1. Observed behavior:

1. With the extension "DuckDuckGo Privacy Essentials" enabled, typically if I do "Save Page As..." and choose "Web Page, Complete", then one or more files in the resulting "... Files" folder is missing compared to if the extension is disabled. This is probably as it should be. But...

2. In the downloads dropdown the download is shown as "failed". This is arguably as it should be, though the lack of information as to exactly which file download failed is unhelpful. Or arguably it is not as it should be, since from the point of the privacy extension user the download did not fail, it succeeded completely. But...

3. ***If I then click on the retry icon, it re-downloads *only the HTML*, not the files folder, and reports success.***

  1. Expected behavior:

If a "Save As..." "Web Page, Complete" fails, then retry should attempt to re-download all the files, or at least all the ones thought to have failed.

Using 118.0.1 (64-bit) under Linux Mint 21.2. Apparent bug: Retrying failed "Web Page, Complete" case of "Save Page As..." does not retry downloading files. # Observed behavior: 1. With the extension "DuckDuckGo Privacy Essentials" enabled, typically if I do "Save Page As..." and choose "Web Page, Complete", then one or more files in the resulting "... Files" folder is missing compared to if the extension is disabled. This is probably as it should be. But... 2. In the downloads dropdown the download is shown as "failed". This is arguably as it should be, though the lack of information as to exactly which file download failed is unhelpful. Or arguably it is not as it should be, since from the point of the privacy extension user the download did not fail, it succeeded completely. But... 3. ***If I then click on the retry icon, it re-downloads *only the HTML*, not the files folder, and reports success.*** # Expected behavior: If a "Save As..." "Web Page, Complete" fails, then retry should attempt to re-download all the files, or at least all the ones thought to have failed.

Solution choisie

Yes I did. Why is this link not on the Firefox support page? I looked for it but could find nothing but a link to this community.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (3)

JohnQ Public
JohnQ Public
more options

Did you want to report a bug? https://support.mozilla.org/en-US/kb/file-bug-report-or-feature-request-mozilla

rs.holmes
rs.holmes Auteur de la question
more options

Solution choisie

Yes I did. Why is this link not on the Firefox support page? I looked for it but could find nothing but a link to this community.

Jidis Safi
Jidis Safi
more options

This looks like the most recent, non-archived report on the same issue I've had for ages, and I'm actually on Windows 7 64-bit (currently using Firefox ESR Version 115.2.0). If it helps any, I checked a few things just now after reading suggestions in some of the other posts on it.

- Path length seems to have no connection. I stripped the saved .html file/folder name down to a single word, saved in the root of my storage drive, and it still allegedly fails.

- On the couple checks I just did, the actual batch of files in the saved "_files" folder of the failed save checksums OK against those of a successful save after using the retry button. I thought that in the past, it was saving an incomplete batch of files, where most of the images weren't saved, but I guess that's not always the case.

- The actual .html file, on the other hand, did not match on checksums, so maybe the failure is in that file rather than the corresponding folder, unless the file content normally changes due to dynamic ads or something else.

It's not 100% consistent, as some "web page, complete" saves go through with no problem. It also might be worth noting that I seem to be one of the few who run with Windows *not* set to hide all the file extensions. I think that's caused some related issues in the past that none of the people running on the default seemed to have.

Maybe something in there could help narrow it down. - Thanks!