Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Issues With Video and Audio Playback

  • 5 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

more options

For the longest time (can't pinpoint when it started) I've been having issues with Firefox on desktop (Macbook) playing videos and occasionally audio. Video playback will be functioning fine, then there seems to be a "trigger"...For ex. I have noticed this is often me trying to play a Twitter video, which won't play normally, and suddenly NO video playback of any kind (and sometimes audio) will work...Youtube, Netflix, you name it.

The only thing that "fixes" the issue (until it pops up again the next time) is quitting Firefox and starting it back up again, usually clearing my cache first for good measure. I have tried disabling all extensions and it has no effect. I have tried playing the video in a private window/incognito—no effect. If I open up Chrome and try to play the same videos I have absolutely no issues.

My Firefox says it is currently up to date, though I am running an older version iOS (Mojave). I have googled and seen many other people having this issue but haven't seen anyone chime in with a fix that actually works. Any ideas?

For the longest time (can't pinpoint when it started) I've been having issues with Firefox on desktop (Macbook) playing videos and occasionally audio. Video playback will be functioning fine, then there seems to be a "trigger"...For ex. I have noticed this is often me trying to play a Twitter video, which won't play normally, and suddenly NO video playback of any kind (and sometimes audio) will work...Youtube, Netflix, you name it. The only thing that "fixes" the issue (until it pops up again the next time) is quitting Firefox and starting it back up again, usually clearing my cache first for good measure. I have tried disabling all extensions and it has no effect. I have tried playing the video in a private window/incognito—no effect. If I open up Chrome and try to play the same videos I have absolutely no issues. My Firefox says it is currently up to date, though I am running an older version iOS (Mojave). I have googled and seen many other people having this issue but haven't seen anyone chime in with a fix that actually works. Any ideas?

Toutes les réponses (5)

more options

Does it still happen if you disable hardware acceleration?

more options

@zeroknight - I'm not sure! Thanks for the suggestion. I'll try it. Hard to test for it since it happens every so often randomly...I've disabled it and see if the problem crops up again soon.

more options

zeroknight said

Does it still happen if you disable hardware acceleration?

The problem just cropped up again after having turned off hardware acceleration so sadly that didn't fix the issue for me.

more options

Can you show the issue? Provide links to replicate.

Modifié le par jonzn4SUSE

more options