Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Outgoing email stopped working today

  • 14 réponses
  • 0 a ce problème
  • Dernière réponse par carlamacc2

more options

I'm getting a message the following message each time I try to send an email:

"Sending of the message Failed.

Unable to authenticate to Outgoing server (SMTP) smtp.googlemail.com. Please check the password and verify the "Authentication method" in Account Settings | Outgoing server (SMTP)'.

Under SMTP Server I see the following: Description:Google Mail Server Name: smtp.googlemail.com Port: 465 Connection security: SSL/TLS Authentication method: OAuth2

How can I get my outgoing email working again? It worked yesterday. Thanks, Carla

I'm getting a message the following message each time I try to send an email: "Sending of the message Failed. Unable to authenticate to Outgoing server (SMTP) smtp.googlemail.com. Please check the password and verify the "Authentication method" in Account Settings | Outgoing server (SMTP)'. Under SMTP Server I see the following: Description:Google Mail Server Name: smtp.googlemail.com Port: 465 Connection security: SSL/TLS Authentication method: OAuth2 How can I get my outgoing email working again? It worked yesterday. Thanks, Carla

Solution choisie

Thanks! I think that solved the problem. One more question... I notice that sending messages seems a lot slower lately. Do you know of any reason for that?

I appreciate your prompt responses!

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (14)

more options

Change the server to smtp.gmail.com (and the incoming to imap.gmail.com or pop.gmail.com), remove the oauth:// entry for the account from Saved Passwords in Settings, restart TB, and enter the account password in the OAuth window, then see if sending succeeds.

Cela vous a-t-il été utile ?

more options

Thanks! That worked!

Cela vous a-t-il été utile ?

more options

I was able to send a couple of emails out but now I'm experiencing the same problem. Do you have any other ideas?

Cela vous a-t-il été utile ?

more options

Do you use a VPN? What changed between then and now? There have been gmail outages in several locations in the last day.

Cela vous a-t-il été utile ?

more options

I don't use a VPN but I use Microsoft 365 through a volunteer organization. I checked with others and they're not having any difficulties. I don't know anything that changed. I've had no difficulties receiving emails today. This may help... In looking at my password file, I notice that 2 of my 3 gmail accounts have imap and smtp listed but the other one (my main one) doesn't have either. All 3 have oauth. I'm assuming that all three need an imap and an smtp. Correct? If so, how can I add them? Thanks

Cela vous a-t-il été utile ?

more options

P.S. When I go under Account Settings, Server Settings all 3 gmail accounts show the server name as imap.gmail.com

I have been able to send test emails between my 3 accounts.

Cela vous a-t-il été utile ?

more options

There should be a single oauth:// entry for each account that works for both incoming and outgoing. Remove the imap:// and smtp:// entries for those accounts.

Cela vous a-t-il été utile ?

more options

Solution choisie

Thanks! I think that solved the problem. One more question... I notice that sending messages seems a lot slower lately. Do you know of any reason for that?

I appreciate your prompt responses!

Cela vous a-t-il été utile ?

more options

Sending speed can be degraded if you have an antivirus scanning outgoing mail, e.g. Avast Mail Shield. The general recommendation is to exclude the TB profile folder from AV scanning and to disable scanning of secure (SSL) connections, leaving the real-time background scanner in place.

http://kb.mozillazine.org/Antivirus_software

Cela vous a-t-il été utile ?

more options

I don't think that's the problem, but I will read the link more carefully. Thanks.

Can the volume of emails in the inbox, or in folders cause outgoing mail, to be slower?

Cela vous a-t-il été utile ?

more options

Ideally, you want to keep the number of messages as small as possible, especially in Inbox, but it probably takes tens of thousands before performance is affected, barring other factors like AV, network performance etc. The All Mail folder can get quite large, but most users unsubscribe it since it's redundant.

If you run Windows in safe mode, that will test the effect of startup apps like AV, since they are bypassed in safe mode.

Cela vous a-t-il été utile ?

more options

That is very helpful to know. My All Mail folder has almost 25K messages. On more than one occasion I have found this folder very helpful when something goes missing for some reason, so I'm hesitant to unsubscribe to it.

There is also another folder called "Important". It's also quite large. I assume these are also included in the "All Mail" folder? If so, perhaps I could unsubscribe to that folder to cut down the number of emails.

What are the criteria to make it go into "Important"? Is there any reason why I shouldn't unsubscribe to this folder instead of the All Mail folder?

Cela vous a-t-il été utile ?

more options

In gmail webmail settings, Inbox, Importance markers, it's stated"

"Gmail analyzes your new incoming messages to predict what's important, considering things like how you've treated similar messages in the past, how directly the message is addressed to you, and many other factors."

All received and sent messages are in All Mail, so I would think that includes the Important folder, unless you choose 'No markers'. In my setup, only Inbox, Sent Mail, Spam and Trash are subscribed. If I need to access All Mail, I do so in webmail.

http://kb.mozillazine.org/Gmail

Cela vous a-t-il été utile ?

more options

Thanks! It looks like I have some reading to do.

I appreciate your information and prompt responses!

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.