Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Black square

  • 2 réponses
  • 0 a ce problème
  • Dernière réponse par Paul.G

more options

Two queries:- I have a strange black square that appears when replying to emails. It can be moved with the cursor but won't disappear. I have the option set which displays the number of messages and the disc space they occupy in various folder. In the Deleted folder, when I empty it, either using 'Empty Deleted' or manually be selecting all the messages and using the delete key, The number of messages drops to zero but the disc space is still occupied. This is in contrast to the junk folder where the operation works as expected. Help, please!

Two queries:- I have a strange black square that appears when replying to emails. It can be moved with the cursor but won't disappear. I have the option set which displays the number of messages and the disc space they occupy in various folder. In the Deleted folder, when I empty it, either using 'Empty Deleted' or manually be selecting all the messages and using the delete key, The number of messages drops to zero but the disc space is still occupied. This is in contrast to the junk folder where the operation works as expected. Help, please!

Toutes les réponses (2)

more options

re :I have a strange black square that appears when replying to emails. It can be moved with the cursor but won't disappear.

Post an image showing the issue because it does sound unusual.

re :In the Deleted folder, when I empty it, either using 'Empty Deleted' or manually be selecting all the messages and using the delete key, The number of messages drops to zero but the disc space is still occupied. This is in contrast to the junk folder where the operation works as expected.

On pop account and 'Local Folders' account..I get the exact opposite :) Empty Junk removes the emails, but folder has not been compacted so therefore the Size of folder will remain until Junk/Spam gets compacted. Empty Deleted removes emails and does not show size.


However, I also run a beta version of Thunderbird and Pop accounts in release version are set up as Imap accounts in this beta version. In Imap accounts : Empty Junk removes the emails, so count is not displayed but size remains, but only until I select another folder, then size is removed - so obviously a synchronsing delay. Empty Deleted removes emails, so count is not displayed but size remains, but only until I select another folder, then size is removed - so obviously a synchronsing delay.

So, in Imap accounts, I discover, the size is reduced but not until I select another folder.

But 'Local Folders' which also has a deferred pop account using it - That is the same as the release version : Empty Junk removes the emails, but folder has not been compacted so therefore the Size of folder will remain until Junk/Spam gets compacted. Empty Deleted removes emails and does not show size.

So, it seems you should get a different result depending upon whether imap or pop or Local Folders. You may also find certain servers can auto delete emails off the server if they are in the trash. Gmail do it every 30 days, but some do it every 7 days and I've even come across some that do it in less time. It means, you may have emails in Trash, you select Trash to check on them only to discover this is an imap account and the Trash has now synchronised with server and suddenly a load of emails disappear before your eyes. Imap folders can only display whatever is displayed on server.

Examples: Yahoo server does this:

  • Trash deletion frequency - Trash is deleted after 7 days.
  • Spam deletion frequency - Spam is deleted after 30 days.

Xfinity server does this:

  • Flagged spam: deleted after seven days
  • Trash: deleted after 14 days

Cela vous a-t-il été utile ?

more options

The black square appears as soon as I start typing but, if I move the cursor, it disappears until typing recommences. I've had to send you a photo because screen shots change the conditions. I hope this is of use.

Thanks for your help.

Regards, Paul

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.