Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Videos are no longer accessible on the pages of certain websites

more options

I've been using Firefox for a few months now to follow online training courses or videos on the conversation papillon (www.conversationpapillon.com) and conversation santé (www.conversationsante.com) websites. For a few weeks now, the videos are no longer accessible on the pages of these two sites. The window of the video is empty. However, if I try the same link in Google Chrome, it works fine. I've contacted the publishers of these two sites, who tell me that nothing has changed on their sites in recent weeks. He advised me to contact you to find out more. Can you help me? I prefer to use Firefox, which protects my privacy better. Thanks in advance. Regards, Jean-Pierre R.

I've been using Firefox for a few months now to follow online training courses or videos on the conversation papillon (www.conversationpapillon.com) and conversation santé (www.conversationsante.com) websites. For a few weeks now, the videos are no longer accessible on the pages of these two sites. The window of the video is empty. However, if I try the same link in Google Chrome, it works fine. I've contacted the publishers of these two sites, who tell me that nothing has changed on their sites in recent weeks. He advised me to contact you to find out more. Can you help me? I prefer to use Firefox, which protects my privacy better. Thanks in advance. Regards, Jean-Pierre R.
Captures d’écran jointes

Solution choisie

Same for me. If I disable the Enhanced Tracking Protection, I can see the video on the conversationsante.com website. As I had contacted the site's editor and he told me that nothing had changed on the website in recent weeks, I suppose the problem appeared due to changes in the Enhanced Tracking Protection of Firefox.

This solved my problem. Thanks for your help.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

more options

Cela vous a-t-il été utile ?

more options

Solution choisie

Same for me. If I disable the Enhanced Tracking Protection, I can see the video on the conversationsante.com website. As I had contacted the site's editor and he told me that nothing had changed on the website in recent weeks, I suppose the problem appeared due to changes in the Enhanced Tracking Protection of Firefox.

This solved my problem. Thanks for your help.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.