Thunderbird crash at start
My Thunderbird crashes at start-up. Can not open it or do anything is always crashing.
Any suggestion to solve this:
Crash report: AdapterDeviceID: 0x4626 AdapterDriverVersion: 32.0.101.5763 AdapterSubsysID: 896d103c AdapterVendorID: 0x8086 Add-ons: %7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.6.0,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:128.0.0,%7BC8534C26-F59A-11DA-9804-B622A1EF5492%7D:12.0,exquilla%40mesquilla.com:128.1,pt-PT%40dictionaries.addons.mozilla.org:18.4.18.2.1webext,owl%40beonex.com:1.3.3,marcoagpinto%40mail.telepac.pt:3.3.6,%40unitedstatesenglishdictionary:115.0,fr-dicollecte%40dictionaries.addons.mozilla.org:6.3.1webext,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3,amazon%40search.mozilla.org:1.1,priberam%40search.mozilla.org:1.2 AvailablePageFile: 26040668160 AvailablePhysicalMemory: 20983193600 AvailableVirtualMemory: 138521686593536 BackgroundTaskMode: 0 BuildID: 20241105224936 CPUMicrocodeVersion: 0x434 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1730976712 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1730976325 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Intel Corporation":["igc1464.dll","igdgmm64.dll","IntelControlLib.dll","igd10um64xe.DLL","igc64.dll","igd10iumd64.dll"],"Microsoft Corporation":["MAPIR.DLL","OLMAPI32.DLL","C2R64.dll","AppvIsvSubsystems64.dll","JitV.dll","OutlookServicing.dll","MSMAPI32.DLL"],"Microsoft Windows":["nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","ondemandconnroutehelper.dll","Windows.Globalization.dll","Bcp47Langs.dll","Windows.StateRepositoryPS.dll","AudioSes.dll","mapi32.dll","ktmw32.dll","comctl32.dll","webio.dll","httpapi.dll","webservices.dll","explorerframe.dll","dataexchange.dll","davclnt.dll","Windows.UI.Immersive.dll","directmanipulation.dll","twinapi.dll","Windows.UI.dll","usp10.dll","textinputframework.dll","wscapi.dll","dbgcore.dll","cryptui.dll","GdiPlus.dll","MMDevAPI.dll","msxml6.dll","CoreUIComponents.dll","OneCoreUAPCommonProxyStub.dll","wsock32.dll","iertutil.dll","srvcli.dll","urlmon.dll","msi.dll","directxdatabasehelper.dll","d3d11.dll","d2d1.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","npmproxy.dll","apphelp.dll","wininet.dll","FWPUCLNT.DLL","dbghelp.dll","wshbth.dll","winmm.dll","rasadhlp.dll","wevtapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","version.dll","mscms.dll","winhttp.dll","netprofm.dll","propsys.dll","twinapi.appcore.dll","uxtheme.dll","winnsi.dll","DXCore.dll","dxgi.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","wtsapi32.dll","secur32.dll","schannel.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","winsta.dll","umpdc.dll","powrprof.dll","CRYPTBASE.DLL","msasn1.dll","devobj.dll","cfgmgr32.dll","profapi.dll","wintrust.dll","gdi32full.dll","win32u.dll","KERNELBASE.dll","crypt32.dll","msvcp_win.dll","bcrypt.dll","ucrtbase.dll","bcryptPrimitives.dll","kernel32.dll","clbcatq.dll","imm32.dll","combase.dll","psapi.dll","shell32.dll","msctf.dll","user32.dll","imagehlp.dll","normaliz.dll","sechost.dll","msvcrt.dll","nsi.dll","advapi32.dll","shlwapi.dll","SHCore.dll","ws2_32.dll","setupapi.dll","oleaut32.dll","rpcrt4.dll","ole32.dll","gdi32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["MSVCP140_ATOMIC_WAIT.dll","msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","gkcodecs.dll","nss3.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 13 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1730976703 SubmittedFrom: Client SystemMemoryUsePercentage: 38 TelemetryClientId: 83dfd34d-b18c-4b44-ae3a-3cec5b71d72b TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241105224936","version":"128.4.2","vendor":null,"displayVersion":"128.4.2esr","platformVersion":"128.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32400,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":4391},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Intel(R) UHD Graphics","vendorID":"0x8086","deviceID":"0x4626","subsysID":"896d103c","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.5763","driverDate":"7-8-2024","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["ESET Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"pt-PT","intl":{"requestedLocales":["pt-PT"],"availableLocales":["pt-PT","en-US"],"appLocales":["pt-PT","en-US"],"systemLocales":["en-US","pt-PT"],"regionalPrefsLocales":["pt-PT"],"acceptLanguages":["pt-PT","pt","en","en-US"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"PT","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16162},"addons":{"activeAddons":{"pt-PT@dictionaries.addons.mozilla.org":{"version":"18.4.18.2.1webext","scope":1,"type":"dictionary","updateDay":18197,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Corretor ortográfico para Português de Portugal (pt-PT)","name":"European Portuguese Spellchecker","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18197,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"fr-dicollecte@dictionaries.addons.mozilla.org":{"version":"6.3.1webext","scope":1,"type":"dictionary","updateDay":19031,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Spelling dictionary for the French language.","name":"French spelling dictionary","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19031,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"@unitedstatesenglishdictionary":{"version":"115.0","scope":1,"type":"dictionary","updateDay":19635,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"English United States (en-US) Dictionary as shipped with Thunderbird 115 ESR and Firefox 115 ESR.","name":"English United States Dictionary","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19031,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}":{"version":"128.0.0","scope":1,"type":"extension","updateDay":19919,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Permite acesso bidirecional ao calendário Google","name":"Fornecedor do calendário Google","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17422,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"owl@beonex.com":{"version":"1.3.3","scope":1,"type":"extension","updateDay":19943,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Coruja conecta o Thunderbird aos servidores de e-mail Exchange.","name":"Coruja para Exchange","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18912,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"exquilla@mesquilla.com":{"version":"128.1","scope":1,"type":"extension","updateDay":19943,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Access to email and contacts using Microsoft Exchange Web Services","name":"ExQuilla for Exchange","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18060,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}":{"version":"0.6.0","scope":1,"type":"extension","updateDay":20010,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Search mail folders for duplicate messages and move or delete them","name":"Remove Duplicate Messages","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15064,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{C8534C26-F59A-11DA-9804-B622A1EF5492}":{"version":"12.0","scope":1,"type":"extension","updateDay":20010,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Associate an account or identity with a folder","name":"Folder Account","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":14818,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"marcoagpinto@mail.telepac.pt":{"version":"3.3.6","scope":1,"type":"dictionary","updateDay":20032,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A fork of Mark Tyndall's add-on, based on David Bartlett's\nBritish Dictionary R1.19 for Firefox, Thu","name":"British English Dictionary (Marco Pinto)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19031,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Seguir a definição do sistema operativo para botões, menus e janelas.","name":"Tema do sistema — automático","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18912,"updateDay":18912},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: 5a8d372c-9e18-4c6e-8980-3d80a999db7d Throttleable: 1 TotalPageFile: 39074586624 TotalPhysicalMemory: 33974312960 TotalVirtualMemory: 140737488224256 UptimeTS: 98.58817 User32BeforeBlocklist: 1 Version: 128.4.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Fornecedor de Serviços RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Fornecedor de Serviços RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Fornecedor de Serviços RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Fornecedor de Serviços RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: pt-PT Este relatório também contém informação técnica sobre o estado da aplicação falhou.
Toutes les réponses (4)
Post a crash ID. They are strings beginning with bp-...
https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
In the meantime, run Windows in safe mode and test TB performance. Still crashing in Windows safe mode, try TB safe mode (hold Shift when launching TB).
I can not open Thunderbird - therefore, I can not access the crash report.
And I posted what the thunderbird email report is sending.
I started Thunderbird in safe mode and removed add-ons and other things, but it is still crashing!!!
I've reinstalled it and copied the old profile folder - and it continues to crash!!!
crash.submission.1 1730905765 a9818a1b-86f3-43f3-ba43-8bf862132ebc true bp-9fd0a4e5-86eb-4fb6-ab1d-8ffe80241106
It looks like this is fixed in 128esr and should appear soon in the next point release: