Cannot Print - "My Document" folder opens to save the page as a TIFF
Windows XP SP Firefox: 3.6.3 For no apparent reason, when I want to print a Web page (whether or not there are images, it opens the "save as" dialogue box and the TIFF option is checked (there are no other optons). If I save it "Microsoft Office Picture Manager opens" and if I want to print the "Print Wizard" opens. I can print .pdf files. I can print from internet explorer. Finally I cannot access the "reset" link on this Web site. (it states "timed out". The last update was in April (security update).
Solution choisie
I fixed the problem (at least temporarily)
The line in Firefox's "preference file" "(prefs.js) print.print_printer ----- Name of Printer" Where (Name = print.print_printer, and Value = Name of Printer) had the Value: "Microsoft Office Document Image Writer". (Which was incorrect).
With Firefox closed I replaced the "Microsoft Office Document Image Writer" value with: "Canon MP240 series Printer"and rebooted.
If this applies to anybody, I copied the exact name of my printer (for the value correction) from the printer folder in control panel.
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Addendum: In prefs.js, the line: 'user_pref("print.print_printer", "Microsoft Office Document Image Writer")' has "Microsoft Office Document Image Writer" (which is the problem)
I cannot recall what to put on that line for the printer??
It is a Canon (Canon_MP240_series) but I don't know what to put in place of the "Microsoft Office Document Image Writer" In other words how much of the following line do I use? print.printer_Canon_MP240_series_Printer.print
Solution choisie
I fixed the problem (at least temporarily)
The line in Firefox's "preference file" "(prefs.js) print.print_printer ----- Name of Printer" Where (Name = print.print_printer, and Value = Name of Printer) had the Value: "Microsoft Office Document Image Writer". (Which was incorrect).
With Firefox closed I replaced the "Microsoft Office Document Image Writer" value with: "Canon MP240 series Printer"and rebooted.
If this applies to anybody, I copied the exact name of my printer (for the value correction) from the printer folder in control panel.
Yesterday I suddenly developed a similar problem. If I opened FILE>PRINT it only offered "save to Microsoft XPS Document Writer" and if I clicked "save" I just got an error popup. When I opened "Print" on the Navigation Toolbar the Printer Name was shown as the XPS Document Writer. However the dropdown arrow produced a list including hp 5500 series which is my printer and when I changed the name all was back to normal. I have no idea how the name got changed to the XPS Document writer. No-one else uses the computer and I never use the Navigation Toolbar print instruction; I always use File>Print. Could it happen as part of a Firefox update?