Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

When I try to download add-ons for firefox it keeps telling me to install firefox, which i already have and am using, why is this?

  • 2 réponses
  • 0 a ce problème
  • 14 vues
  • Dernière réponse par the-edmeister

more options

Whenever I click download for any add-on for firefox a box pops up and says that i need to install firefox first and then it says learn more. so i click learn more and it takes me to the firefox download page. At first I thought it was because i needed to update firefox so i tried that and it didnt work. I really need help because as of right now im not able to download any firefox add-on.

This happened

Every time Firefox opened

== I tried to download a firefox add-on

Whenever I click download for any add-on for firefox a box pops up and says that i need to install firefox first and then it says learn more. so i click learn more and it takes me to the firefox download page. At first I thought it was because i needed to update firefox so i tried that and it didnt work. I really need help because as of right now im not able to download any firefox add-on. == This happened == Every time Firefox opened == I tried to download a firefox add-on

Toutes les réponses (2)

more options

Your UserAgent string in Firefox is messed up by another program that you installed, and the addons website doesn't know you are running Firefox 3.6.3. http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter If you see the warning, you can confirm that you want to access that page. Filter = general.useragent. Right-click the preferences that are bold, one line at a time, and select Reset, Then restart Firefox

more options

Hey the-edmeister this is Greg, thank you so much for your help I really appreciate it.