Home page redirects, but with "null" on screen
Issue
I have another kind of problem with Firefox
Description
Have been having problems with FF not saving tabs after crash or on reboot, even though it is set to do so, and Private Browsing is unchecked. But I also had a problem with AIM messaging and just solved that problem yesterday by uninstalling program, cleaning registry, then reinstalling AIM. Today FF crashed. I could not open it again, so I rebooted. This time, when I opened FF, it still didn't open my previous tabs but, new problem, it opened to what should have been my home page, which is Yahoo Mail, only it showed a long string in the address bar that clearly contained "aol." But the screen only said "null."
This happened
Just once or twice
After crash and reboot
Troubleshooting information
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AI Roboform Toolbar for Firefox 6.9.98 true {22119944-ED35-4ab1-910B-E619EA06A115}
ColorfulTabs 4.6.1 true {0545b830-f0aa-4d7e-8820-50a4629a56fe}
Delicious Bookmarks 2.1.073 true {2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9}
Flagfox 4.0.7 true {1018e4d6-728f-4b20-ad56-37578a4de76b}
HP Smart Web Printing 4.60 false smartwebprinting@hp.com
IE Tab 1.5.20090525 false {77b819fa-95ad-4f2c-ac7c-486b356188a9}
Java Console 6.0.11 true
Java Console 6.0.13 true
Java Console 6.0.15 true
Java Console 6.0.17 true
McAfee SiteAdvisor 3.1 false
Microsoft .NET Framework Assistant 1.2.1 true {20a82645-c095-46ed-80e3-08825760534b}
YouTube Cinema 4.8 true {81F5812E-EE99-40c2-AEC5-426F469C6D22}
LastPass 1.68.0 true support@lastpass.com
Xmarks 3.7.9 true foxmarks@kei.com
Personas 1.5.3 true personas@christopher.beard
Java Console 6.0.20 true
HTTPS-Everywhere 0.2.1 true https-everywhere@eff.org
Modified Preferences
Name
Value
browser.history_expire_days.mirror 180
browser.places.smartBookmarksVersion 2
browser.startup.homepage http://mail.yahoo.com/
browser.startup.homepage_override.mstone rv:1.9.2.6
extensions.lastAppVersion 3.6.6
font.default.x-western sans-serif
font.minimum-size.x-western 12
font.name.serif.x-western MS Serif
font.size.fixed.x-western 15
font.size.variable.x-western 9
general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729; .NET4.0C)
keyword.URL http://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50-ff-aim-ab-en-us&query=
network.cookie.prefsMigrated true
network.protocol-handler.warn-external.aim false
network.protocol-handler.warn-external.dnupdate false
places.last_vacuum 1278153624
print.print_printer HP Officejet Pro 8500 A909g Series
print.printer_Canon_MX860_series_Printer.print_bgcolor false
print.printer_Canon_MX860_series_Printer.print_bgimages false
print.printer_Canon_MX860_series_Printer.print_command
print.printer_Canon_MX860_series_Printer.print_downloadfonts false
print.printer_Canon_MX860_series_Printer.print_edge_bottom 0
print.printer_Canon_MX860_series_Printer.print_edge_left 0
print.printer_Canon_MX860_series_Printer.print_edge_right 0
print.printer_Canon_MX860_series_Printer.print_edge_top 0
print.printer_Canon_MX860_series_Printer.print_evenpages true
print.printer_Canon_MX860_series_Printer.print_footercenter
print.printer_Canon_MX860_series_Printer.print_footerleft &PT
print.printer_Canon_MX860_series_Printer.print_footerright &D
print.printer_Canon_MX860_series_Printer.print_headercenter
print.printer_Canon_MX860_series_Printer.print_headerleft &T
print.printer_Canon_MX860_series_Printer.print_headerright &U
print.printer_Canon_MX860_series_Printer.print_in_color true
print.printer_Canon_MX860_series_Printer.print_margin_bottom 0.5
print.printer_Canon_MX860_series_Printer.print_margin_left 0.5
print.printer_Canon_MX860_series_Printer.print_margin_right 0.5
print.printer_Canon_MX860_series_Printer.print_margin_top 0.5
print.printer_Canon_MX860_series_Printer.print_oddpages true
print.printer_Canon_MX860_series_Printer.print_orientation 0
print.printer_Canon_MX860_series_Printer.print_pagedelay 500
print.printer_Canon_MX860_series_Printer.print_paper_data 1
print.printer_Canon_MX860_series_Printer.print_paper_height 11.00
print.printer_Canon_MX860_series_Printer.print_paper_size_type 0
print.printer_Canon_MX860_series_Printer.print_paper_size_unit 0
print.printer_Canon_MX860_series_Printer.print_paper_width 8.50
print.printer_Canon_MX860_series_Printer.print_reversed false
print.printer_Canon_MX860_series_Printer.print_scaling 1.00
print.printer_Canon_MX860_series_Printer.print_shrink_to_fit true
print.printer_Canon_MX860_series_Printer.print_to_file false
print.printer_Canon_MX860_series_Printer.print_unwriteable_margin_bottom 0
print.printer_Canon_MX860_series_Printer.print_unwriteable_margin_left 0
print.printer_Canon_MX860_series_Printer.print_unwriteable_margin_right 0
print.printer_Canon_MX860_series_Printer.print_unwriteable_margin_top 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_bgcolor false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_bgimages false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_command
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_downloadfonts false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_edge_bottom 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_edge_left 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_edge_right 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_edge_top 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_evenpages true
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_footercenter
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_footerleft &PT
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_footerright &D
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_headercenter
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_headerleft &T
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_headerright &U
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_in_color true
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_margin_bottom 0.5
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_margin_left 0.5
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_margin_right 0.5
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_margin_top 0.5
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_oddpages true
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_orientation 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_pagedelay 500
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_data 1
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_height 11.00
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_size_type 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_size_unit 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_paper_width 8.50
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_reversed false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_scaling 1.00
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_shrink_to_fit true
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_to_file false
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_unwriteable_margin_bottom 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_unwriteable_margin_left 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_unwriteable_margin_right 0
print.printer_HP_Officejet_Pro_8500_A909g_Series.print_unwriteable_margin_top 0
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false
Firefox version
3.6.6
Operating system
Windows 7
User Agent
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729; .NET4.0C)
Plugins installed
- -ActiveTouch General Plugin Container Version 105
- Office Plugin for Netscape Navigator
- np-mswmp
- Adobe Shockwave for Director Netscape plug-in, version 11.0
- npdnu
- npdnupdater2
- getplusplusadobe16260
- Foxit Reader Plug-In For Firefox and Netscape
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Default Plug-in
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- Google Update
- Shockwave Flash 10.1 r53
- iTunes Detector Plug-in
- GEPlugin
- 3.0.40818.0
- Office Live Update v1.5
- Google Updater pluginhttp://pack.google.com/
- BlackBerry WebSL Browser Plug-In
- Java(TM) Platform SE binary
- Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
Toutes les réponses (7)
Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.
There were two, apparently, one minute apart.
The first:
* Details * Modules * Raw Dump * Extensions * Comments * Correlations
Signature hang | F829001796'''''''''''''''''''''''''_ UUID 8caf975e-70e0-41a7-8cc8-86bd82100712 Process Type plugin Version: Filename: NPSWF32.dll Time 2010-07-12 15:03:57.68607 Uptime 264000 Install Age 570246 seconds (6.6 days) since version was first installed. Product Firefox Version 3.6.6 Build ID 20100625231939 Branch 1.9.2 OS Windows NT OS Version 6.1.7600 CPU x86 CPU Info AuthenticAMD family 15 model 107 stepping 1 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x5cea197a User Comments Processor Notes EMCheckCompatibility False Crashing Thread Frame Module Signature [Expand] Source 0 NPSWF32.dll F829001796'''''''''''''''''''''''''_ F1985912611''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''':38 1 NPSWF32.dll F_1621635451''''''''''''''''''''''''' F71905047'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''_:1344 2 NPSWF32.dll F_2141464604'''''''''''''''''''''''''''''''''' F2042946143''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''':585 3 NPSWF32.dll F_811935918'''''''''''''''''''''''''''' F1602437284'''''''''''''''''''''''''''''''''''''''''''''''''''''''_:4748 4 NPSWF32.dll F_797755304'''''''''''''''''''''''''''''''''' F_1343382264''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''_:659 5 NPSWF32.dll F_1110475635'''''''''''''_ F_1343382264'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''___:637 6 NPSWF32.dll NPSWF32.dll@0x4cc1ab
(Edited by Moderator: removed other threads - c)
OK It appears the problem is with NPSWF32.dll which is Shockwave Flash or Adobe Flash Player. Try uninstalling Flash player and reinstalling it.
Also disable each of your plugins one by one to also solve your problem.
How would I uninstall Shockwave Flash? There is only the button to Disable it. I also have Shockwave for Director. Should I also uninstall that??
It also occurred to me to mention that when I close Firefox using File>Exit or when Firefox is restarted after an update, my previously opened tabs re-open just fine. It is just after a crash or a reboot without closing FF first, that that tabs are not saved. I don't know if this changes anything.
How would I uninstall Shockwave Flash? There is only the button to Disable it. I also have Shockwave for Director. Should I also uninstall that??
It also occurred to me to mention that when I close Firefox using File>Exit or when Firefox is restarted after an update, my previously opened tabs re-open just fine. It is just after a crash or a reboot without closing FF first, that that tabs are not saved. I don't know if this changes anything.
Try to disable OOPP (Out-Of-Process-Plugins)
You can set the prefs dom.ipc.plugins.enabled.* to false on the about:config page to disable the plugin-container process. dom.ipc.plugins.enabled (currently false by default) dom.ipc.plugins.enabled.npswf32.dll (Flash) dom.ipc.plugins.enabled.npctrl.dll (Silverlight) dom.ipc.plugins.enabled.npqtplugin.dll (QuickTime)
See also http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins