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Firefox 3.6.8 not compatible with new HP 4-in-1 for printing from web - any solution?

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  • 12 ont ce problème
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  • Dernière réponse par the-edmeister

HunterMabry
HunterMabry
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I have installed a new HP printer-copier-scanner-fax machine on a new Dell laptop (Model: Inspiron 15R, with Windows 7). This HP product (Model: CQ521A) has the capability of printing from the web. But at the time of installation I have received the warning that this device is not compatible for use with Firefox 3.6.8. Perhaps this is because Firefox 3.6.8 was developed later than this product, but does Firefox have a solution?

I have installed a new HP printer-copier-scanner-fax machine on a new Dell laptop (Model: Inspiron 15R, with Windows 7). This HP product (Model: CQ521A) has the capability of printing from the web. But at the time of installation I have received the warning that this device is not compatible for use with Firefox 3.6.8. Perhaps this is because Firefox 3.6.8 was developed later than this product, but does Firefox have a solution?

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the-edmeister
the-edmeister
  • Moderator
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Is your problem with the HP Smart Web Printing program, specifically? Compatibility with specific programs shouldn't be an issue unless unless the installer is trying to install something into a not-compatible program - like SWP installs an addon into Firefox, and IE.

This page indicates SWP only supports IE 6, 7, &8 - http://www.hp.com/global/us/en/consumer/digital_photography/free/software/smart-web-printing.html - but I have seen in this forum that other Firefox users have been able to use SWP with Firefox 3.6.x versions, once they got a Firefox 3.6.x compatible version of SWP.

Edit: I just downloaded the SmartWeb Printing application from here - http://www.hp.com/global/us/en/consumer/digital_photography/free/software/smart-web-printing.html?jumpid=ex_r602_go/swp - and opened it. I don't see any files within that package that add's support for Firefox. It looks like HP doesn't support Firefox any longer. Unless they have another download page that I didn't find.

Or, see the HP Web Printing support forum for an answer. http://h30434.www3.hp.com/t5/Web-Printing/bd-p/Webprint

Modifié le par the-edmeister