Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My profs.js file is corrupted, but I can't delete it because it's corrupted. Anyway to fix this?

  • 3 réponses
  • 9 ont ce problème
  • 1 vue
  • Dernière réponse par cor-el

vshawnt
vshawnt
more options

I am running Windows XP and Firefox 3.6...and have been, without problems for a while. Somehow my profs.js file got corrupted. The website says to delete the file, however, I can't because the file is corrupted.

I tried uninstalling Firefox and reinstalling it, but I get the same problem.

How can I get around this Catch 22?

I am running Windows XP and Firefox 3.6...and have been, without problems for a while. Somehow my profs.js file got corrupted. The website says to delete the file, however, I can't because the file is corrupted. I tried uninstalling Firefox and reinstalling it, but I get the same problem. How can I get around this Catch 22?

Toutes les réponses (3)

the-edmeister
the-edmeister
  • Moderator
more options

Open the Windows Task Manager > Processes tab and make sure that there isn't a firefox.exe process that is "hanging" and not allowing Firefox to close completely.

If that still doesn't allow you to delete the prefs.js file, try deleting it after you re-boot your PC.

vshawnt
vshawnt Auteur de la question
more options

That still didn't work, even after the reboot.

I ended up running chkdsk on the C drive and that finally got rid of the prefs.js file.

Thanks for the help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can do a disk check with the chkdsk.exe program.

If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program.

Open a cmd.exe window:
Start > Run: cmd.exe <press Enter>

At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r <press Enter> (put a space before /f and /r)

If you get something like: Would you like to schedule this volume to be checked the next time the system restarts? y/n then answer the question with "Y" and close all programs and reboot the computer.