Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Downloading .exe files problem

  • 4 réponses
  • 17 ont ce problème
  • 5 vues
  • Dernière réponse par davidb98

more options

I'm using Firefox 3.6.12 and past few days when I select to download a file it shows ok in the download list but says "Cancelled" so I retry and it downloads ok (I think), but I cannot open it. I have looked at several options in the forum and checked settings using safe mode etc but error continues. I am running Vista 32 bit Any suggestion please

I'm using Firefox 3.6.12 and past few days when I select to download a file it shows ok in the download list but says "Cancelled" so I retry and it downloads ok (I think), but I cannot open it. I have looked at several options in the forum and checked settings using safe mode etc but error continues. I am running Vista 32 bit Any suggestion please

Toutes les réponses (4)

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See http://kb.mozillazine.org/Unable_to_save_or_download_files

more options

Thank you for suggestion, I disabled my AVG and rebooted Firefox but I'm afraid it made no difference.

more options

Despite all attempts and following the file http://kb.mozillazine.org/Unable_to_save_or_download_files I still am no further on. Wonder if anyone can make any other suggestions please

more options

I have same symptoms with Firefox 6.0

I initiate download from site http://www.firstload.com/dl/Firstload.exe

the download asks to save Firstload-Setup.exe

I click on save, the download window appears with the download line for theis file but the download immediately shows canceled

when I click on the icon to restart the download the download appears to proceed to successful completion

when I double click on the download line to execute open the file (execute the exe) there is no response

when I look at the saved location the file is not present

if the save is stopped by something why does the download process not recognise an issue?

I have no active anti-virus but am running no script and adblock, neither seem relevant to this issue

btw http://www.firstload.com is one of those sites that takes credit card details provides free for 30 days then automatic debits thereafter, does it also have other unsavoury characteristics?