Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox states I need to restart my computer because of an earlier version, but that does not help

  • 3 réponses
  • 5 ont ce problème
  • 1 vue
  • Dernière réponse par renie5

renie5
renie5
more options

There is a problem with the Firefox I have installed but cannot get it uninstalled. Each time I try to download the complete version, I get a message that says I need to reboot to finish uninstall of previous download. I have rebooted many times, but always receive the same message.

There is a problem with the Firefox I have installed but cannot get it uninstalled. Each time I try to download the complete version, I get a message that says I need to reboot to finish uninstall of previous download. I have rebooted many times, but always receive the same message.

Toutes les réponses (3)

TonyE
TonyE
  • Moderator
more options

Try manually resetting the software update feature by deleting the files and folders related to software update as shown in the "Software Update not working properly" section of this article - http://kb.mozillazine.org/Software_Update

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.
Download a fresh copy of Firefox (http://www.mozilla.com/firefox/all.html) and do a reinstall of Firefox on top of the current version.
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.

renie5
renie5 Auteur de la question
more options

No doesn't help. Tried to run as admin, still tells me to reboot to remove previous version. Also tried to remove what is already in my computer and nothing happens.