Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Youtube will not work

  • 1 réponse
  • 62 ont ce problème
  • 2 vues
  • Dernière réponse par TonyE

baseball22kid22
baseball22kid22
more options

I can watch youtube videos just fine on Internet Explorer. I can watch youtube videos on Mozilla Firefox IF they are on another website. I can NOT view youtube videos on the actual youtube website.

So, say on facebook, my friend has a video posted from youtube. I can watch it on Facebook, but when I click the video so I can watch it on Youtube, the video will not come up. It's just a black box where the video normally would be.

If anyone can help me with this problem, it would be greatly appreciated

I can watch youtube videos just fine on Internet Explorer. I can watch youtube videos on Mozilla Firefox IF they are on another website. I can NOT view youtube videos on the actual youtube website. So, say on facebook, my friend has a video posted from youtube. I can watch it on Facebook, but when I click the video so I can watch it on Youtube, the video will not come up. It's just a black box where the video normally would be. If anyone can help me with this problem, it would be greatly appreciated

Toutes les réponses (1)

TonyE
TonyE
  • Moderator
more options

Answers in this forum have shown different things have worked for different people.

For some clearing YouTube cookies and the cache solved the problem. For details of how to do that see https://support.mozilla.com/kb/Deleting+cookies and https://support.mozilla.com/kb/How+to+clear+the+cache

Others had to go a step further after deleting YouTube cookies and block YouTube from saving cookies. In the Tools menu select Options to open the Options window. Go to the Privacy panel and make sure it is set to "Use custom setting for history". Click the Exceptions button, type in http://www.youtube.com and click on Block

Another option is to disable hardware acceleration for Flash. To do that right-click on a Flash video, select Settings, go to the first tab of the settings for the option to enable/disable hardware acceleration for Flash. This is something recommended by YouTube for those having problems - http://www.google.com/support/youtube/bin/answer.py?&answer=1209379

You can also try changing to the secure YouTube site, https://www.youtube.com