Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I cannot copy the sync code fromthe second computer back to the first!

more options

When I try to sync my PC with my laptop, I am unable to copy the code from my second computer to my PC. I don't know what I am doing wrong - but both come up with a code and I cannot even get as far as putting in my 'sync' number.

Anyhelp would be appreciated. I have tried following the steps given on adding another device but I get stuck when it comes to this three-part code.

When I try to sync my PC with my laptop, I am unable to copy the code from my second computer to my PC. I don't know what I am doing wrong - but both come up with a code and I cannot even get as far as putting in my 'sync' number. Anyhelp would be appreciated. I have tried following the steps given on adding another device but I get stuck when it comes to this three-part code.

Toutes les réponses (2)

more options
more options

No it didn't solve my problem - I still cannot type a code into the "Add a Device' page. A code comes up in both my PC and my laptop - but they appear to be 'fixed' and I cannot type over them into the boxes.

Please help as I want to take my laptop overseas and would like to have my bookmarks and passwords with me.

Modifié le par CoralieMCurtis