Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I cannot upgrade from 3.0 to 4.0.1. I cannot get any help or report this because it keeps telling me to upgrade to 4.0.1, which I have now done 5 times! Someone please help me, I'm ready to quit firefox alltogether!

more options

I have downloaded 4.0.1 5 times now. When I open my Firefox folder, it says I am running 4.0.1. In my change and remove programs, it is listed as 4.0.1. Yet when I go to a website it tells me I am running 3.0. Firefox help section reports that I am running 3.0 and tells me to upgrade before I can leave feedback. This site below is telling me I am running 3.0.15. This is affecting many of my apps. If I can't get this to upgrade correctly I am going to have to change browsers, and I LIKE firefox!

I have downloaded 4.0.1 5 times now. When I open my Firefox folder, it says I am running 4.0.1. In my change and remove programs, it is listed as 4.0.1. Yet when I go to a website it tells me I am running 3.0. Firefox help section reports that I am running 3.0 and tells me to upgrade before I can leave feedback. This site below is telling me I am running 3.0.15. This is affecting many of my apps. If I can't get this to upgrade correctly I am going to have to change browsers, and I LIKE firefox!

Toutes les réponses (2)

more options
more options

No, this did not help because the reset isn't highlighted. I can't click on it.