Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

IE will load my excite home page but Firefox won't after following all of the suggestions , enabled cookies, java script and cleared cache.

  • 3 réponses
  • 10 ont ce problème
  • 5 vues
  • Dernière réponse par HallManor

more options

Was working fine for years until virus scan today. It will pull up the site, but not allow me to access my personal home page. Running XP on one laptop and Vista on the other. Same problem with both machines after running scan. Only problem appears to be accessing my home page on excite.com. Have enabled both cookies and java script as well as clearing cache.

Can access excite home page on both IE and Chrome.

Was working fine for years until virus scan today. It will pull up the site, but not allow me to access my personal home page. Running XP on one laptop and Vista on the other. Same problem with both machines after running scan. Only problem appears to be accessing my home page on excite.com. Have enabled both cookies and java script as well as clearing cache. Can access excite home page on both IE and Chrome.

Toutes les réponses (3)

more options

Thanks for the suggestion.Working my way through, but no success yet. excite.com comes up but as soon as I click on "sign in", I get the error screen even though I have enabled cookies and java script.

The browser you're using is not allowing you to sign in to Excite. Right now, your browser's settings are configured to disable cookies and/or javascript. In order to access your account, you must change your browser's settings to accept both cookies AND javascript.

more options

Just fond the magic bullet. Thanks for the help. Had to delete and then add back in the site. Appreciate the help!

Press