Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

I installed PC Tools' "Spyware Dr." but now I can't open the Firefox browser.

  • 2 réponses
  • 10 ont ce problème
  • 1 vue
  • Dernière réponse par wolverana

regor67syr
regor67syr
more options

After installing "Spyware Doctor" (PC Tools, Inc.) I successfully performed a scan and removed all the threats and infections.

However, when I attempted to open Firefox, I got the error message as follows: 

         The proxy server is refusing connections.
         Firefox is configured to use a proxy server that is 
            refusing connections.

Do I need to change my settings to a "manual" proxy setting; or should I leave option --- "Use system proxy settings." ? ?

Many thanks. Roger Syrja e-mail: rogersyrja@bellsouth.net

After installing "Spyware Doctor" (PC Tools, Inc.) I successfully performed a scan and removed all the threats and infections. However, when I attempted to open Firefox, I got the error message as follows: The proxy server is refusing connections. Firefox is configured to use a proxy server that is refusing connections. Do I need to change my settings to a "manual" proxy setting; or should I leave option --- "Use system proxy settings." ? ? Many thanks. Roger Syrja e-mail: rogersyrja@bellsouth.net

Toutes les réponses (2)

deberiksson
deberiksson
more options

I had similar problem except I don't use a proxy. FireFox either would hang in not responding either when it loaded or when I tried to load anything with it. I have had to use IE or Chrome while I was trying to fix FireFox. I tried reverting to FF 3.6.22 to no avail.

I finally found the problem is that Spyware Doctor regards plugin_container.exe which is part of FireFox as a threat. Therefore it blocks it without giving you an option to allow.

So I uninstalled FF, disabled Spyware Doctor, installed FF, and rebooted. At that point of course Spyware Doctor reenabled. I then went into Spyware Doctor to Settings, Global Action List and added data type file on disk, plugin_container.exe, Always Allow.

I am now blissfully using FF again. (I still am reverted to 3.6, I haven't tried it with the latest version yet, I am too weary for now.)

You may not need to reinstall FF, you may just need to allow plugin_container.exe in Spyware Doctor. But I just relayed the sequence I went through.

Good Luck ! deberikkson

Modifié le par deberiksson

wolverana
wolverana
more options

Unfortunately that didn't work for me in 7.0.1 version, but thanks for the info :)