We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

My hard drive & mother board had to be replaced, I am trying to setup my laptop & trying to re-sync but it will not let me use my old sync key, how do I reactivate using old sync key???

  • 4 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par charmers5150

more options

I have my old sync key, but it keeps saying that it is the wrong one every time I try to setup the sync option...how do I clear out what is currently on there so I can use my old sync key and get my original info back?

I have my old sync key, but it keeps saying that it is the wrong one every time I try to setup the sync option...how do I clear out what is currently on there so I can use my old sync key and get my original info back?

Toutes les réponses (4)

more options

When you go to set up Sync - I already have a Sync account, then in the next window use I don't have the device with me

As you type the Sync Key, don't type the hypens between the alpha / numeric characters.

more options

I tried doing it the way you said, but it still says wrong sync key...

more options

You do use the same Sync account (email address) that was used with that sync account?

more options

Yes, but for some reason, it wont let me use my old sync key...